One of the best parts about working in the gun business is having friends in notable companies across the country. So when my friend Benjamin asked if I had any friends at Glock USA, I was able to reply that yes, I do. Benjamin had recently purchased a Gen 1 Glock 17. [Read More…]
In this industry more than many others, customer service often comes second. With the breakneck pace to develop and release new products, firearms companies often put non-revenue generating customer service at the bottom of the list for funding and support. There are [Read More…]
I recently had the opportunity to re-certify my Glock Armorer Certification as it had expired. I highly recommend that anyone who can attend a Glock Armorer course to do so. Those people include: Employee of Glock Dealer/Distributor Glock Shooting Sports Foundation [Read More…]
After coming under fire for the largest rifle recall in history, and the poorly handled R51 pistol launch, Remington wants to rebuild consumer confidence in their products. Remington has announced that all their firearms purchased January 1st, 2016 or after will be [Read More…]
Rather than rate the best customer service companies in the industry, I thought I would turn the tables a little bit on customers. Most people tend to think of themselves as great customers, and while most of those people are right, there are many that are not. To say [Read More…]
I know this is a sad statement to make, but the firearms industry is not known for its above and beyond customer service. Yes, there are companies that are good, some excellent, but few who truly go above and beyond. Caspian Arms, in my book, just did. While [Read More…]
The indoor shooting range at Douglas County Firearms provides my gunsmithing department with a steady stream of problems needing to be addressed. 90 percent of reliability problems are due to guns being too dirty and too dry. 90 percent of accuracy problems are due to [Read More…]
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