Glock successfully sued over malfunctioning pistol

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Chris purchased a Glock 36 back in June 2008. After experiencing many failure-to-extract malfunctions, he sent it back to Glock to be fixed.

Chris’s G36 malfunctions.

He got the pistol back and again it had problems. He then sent it back a second time. Six months later Glock returns his pistol and a letter stating it “meets factory specs”. The problems persistent so he filed a small claims suit the company succeeded in winning.

Both parties agreed to mediation, but were unable to come to a settlement.

The case was presented in front of the judge. The pictures to the left and the letters to Glock were presented. The courtroom did not have a TV so we did not view the video.

The judge ruled in favor of the plaintiff on November 24th for a portion of the damages.

Glock should have dealt with the situation much better. Chris is still a Glock fan and he told me that he plans on purchasing a Gen4 Glock in the future.

You can read about Chris’s experience on his website.

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Steve Johnson

Founder and Dictator-In-Chief of TFB. A passionate gun owner, a shooting enthusiast and totally tacti-uncool. Favorite first date location: any gun range. Steve can be contacted here.


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  • http://handgunpodcast.com Eric R. Shelton

    For what it’s worth, as cool and slim as the G36 is, I’ve had more problems with that model than any other.

  • Jim

    I think that a gun owner suing a gun company might not be in that best interest of the gun community. Especially with the track record of the G36.

  • Dave

    A little digging will reveal that people are reporting serious problems with just about every non-9mm model Glock. What’s really surprising are the numerous examples of law enforcement organizations being treated exactly the same way by Glock. The model 22s seem to be particularly problematic.

  • http://www.howtogetagun.ca/ GetGunInCanada

    More people need to stand up for themselves in these sorts of cases, small claims court is the consumer’s friend!

  • Jim

    IMO, it’s really lame that it came to this.. Glock should have just replaced it to begin with.. it implies to me, that Glock knows about this issue and are resolved to ignore it..

  • jdun1911

    Cal,

    Bullpup are 100 years old design and its flaws could not be iron out since its’ interception.

    Everything is done slower in a bullpup rifle. Being slow in combat can lead to injury or death. Bad balance, bad trigger, bad optic placement, bad ergo, etc. The flaws are too many and it isn’t worth the trade off.

  • http://www.howtogetagun.ca/ GetGunInCanada

    jdun1911 I think you replied to the wrong post…

  • whatever

    I remember hearing something about the compact 1911s having problems due to the slide being much lighter than a full size 1911 leading to it cycling lot faster. Maybe something similar is happening here.

    I’ve wondered why nobody has designed a pistol or rifle with an extractor with a fulcrum farther to the port side (assuming ejection out the starboard side) or having one hinged in front of the case rim. This would make it so the spring wouldn’t have to be the thing keeping the extractor hooked onto the case rim.

  • ishida

    It’s really bad that they had to give him a choice between a new gun or the court-ordered payment! AND THEN when he chose the court-ordered payment, they wanted the gun back anyway!

  • Glockking

    i have a 36 and carry it as my ccw and i havent had any problem with it i even ran steel cased ammo throught it.

  • roger walker

    I have owned and still own many Glock Pistols and have never had any problems of any kind. They are like an AK-47. They can take anything you dish out. Glock is number 1.

  • Allan

    Not surprised someone had to take Glock to court because of poor customer service.

    I bought a new Glock 27 generation 4 that went KaBoom. I was shooting new factory ammo (no reloads or lead). Glock won’t stand behind a one month old gun. They said they have never had an issue with a 40 cal Glock.

    • BJ

      If I had read this post about poor customer service from Glock when it was written we would have been on opposite sides of the fence. I spent a number of years as my department’s purchaser of Glocks and had a good relationship with the folks in Smyrna. Since retirement I’ve had some minor issues with personal Glocks that replacement parts from the Glock Store fixed in a jiffy but when I discovered a stock barrel was poorly manufactured on one of my pistols Glock Inc would not own up. The guys in the service department said this barely used barrel showed signs of normal wear and tear. All of the rifling was pitted. So far as I know, Glock customer service to non LE or post LE is poor customer service. Based on my experience, if you are an individual purchaser who shoots a lot and depends on honest customer service then you are better off to buy a product other than a Glock.

  • marty feig

    I understand the problem was with the recoil spring which Glock redesigned. Just a footnote. Several years ago I bought a Browning High Power in 9mm. Jam jam and more jams. Sent it back to Browning and was returned to me and continued to malfunction. Changed to a Wolfe recoil spring and after several hundred rounds I haven’t had a problem.

  • Kevin K

    I have had a G 36 for the better part of two years, and have had two major malfunctions, one catastrophic in which the frame blew apart in my hand. NOW, it has malfunctioned again with a CRACK on the slide between the barrel and the guide rod.. WAY TO GO GLOCK! As a former P.O. who carried one for years in 9mm without a hitch, I found more problems then the gun is worth. What good is a tool you cannot count on to perform a job when you need it most?

    Give me a Kimber!

  • Barrie

    I bought a g36 and had it for 2 months and the damn thing not only had fte problems but it also blew up in my hand the other day during my ccw classes. ive had nothing but problems with this particular model and would not recommend it to anyone. but when i talked to glock myself, they told me that there is a particular way to warm up the polymer before shootinng the gun(which ive never heard of for any gun period) and then tried to blame it on the ammo and the way i was holding the gun. been shooting my whole life and i tell you it had nothing to do with the way that i was holding the gun let alone the ammo. didn’t matter what ammo i used, i had problems with this handgun from day one.

  • Demonlx

    Well I liked the Glock 36 and I was planning on buying one but now after hearing all of this!!!…I think I will pass on this one..Hopefully my new gen3 Glock17 wont KB on me…I always thought Glock KB’s were due to using reloads or cast lead rounds but I guess not?