Chris purchased a Glock 36 back in June 2008. After experiencing many failure-to-extract malfunctions, he sent it back to Glock to be fixed.

Chris’s G36 malfunctions.

He got the pistol back and again it had problems. He then sent it back a second time. Six months later Glock returns his pistol and a letter stating it “meets factory specs”. The problems persistent so he filed a small claims suit the company succeeded in winning.

Both parties agreed to mediation, but were unable to come to a settlement.

The case was presented in front of the judge. The pictures to the left and the letters to Glock were presented. The courtroom did not have a TV so we did not view the video.

The judge ruled in favor of the plaintiff on November 24th for a portion of the damages.

Glock should have dealt with the situation much better. Chris is still a Glock fan and he told me that he plans on purchasing a Gen4 Glock in the future.

You can read about Chris’s experience on his website.