What Might Be The Worst, Most Demanding Gun Customer EVER

backwards pointing gun

Here is my response to a series of emails I exchanged with an individual who is very angry with a gun company. This person sent me piles of documentation, including their emails to and from the company, scans of packing slips etc. The story is bizarre, sad and hilarious at the same time culminating in the demand that the company gives them $100 million in compensation.

The really strange thing is, everything the person sent me only made them look bad and made me sympathize with the gun company. I have intentionally said nothing that would identify the customer nor the gun company in question.

 I side with the company on this. I believe they acted in good faith when they upgraded the trigger on your old gun (which you say was worth $200). You strike me as the kind of person who, when they told you that the gun was perfectly safe and did not need a trigger replacement, would have harassed them until they took it in to be “fixed”. 

They retrofitted your gun with a new trigger, which was good of them. The fact that it does not cosmetically look great .. well bad luck. You insisted it was installed, despite their advice it was not required. I think it is 100% safe if the company’s own gunsmith say it is. I believe you are only claiming it is unsafe because you are trying to screw the company out of more money or products

When they offered you a replacement gun of your choice, you went through their catalog and figured out what the most expensive gun was, and selected that. It did not occur to you that this might be seen as exceptionally greedy … or that that particular gun is a niche product and they would not have it in stock. The gun you chose was NOT a replacement for your gun, it was a completely different type of gun. That they agreed to it if they could find one at the warehouse, was very generous of them.

You then astoundingly tried to switch from that ONE gun to TWO semi-automatic rifles worth about the same as the most expensive single gun they sell. 

I have no doubt you wanted the semi-automatic rifles from the start, but because it was not the most expensive gun you schemed how you could get two of them by first asking for a gun worth twice as much. 

You then unbelievably asked for ammo and scopes in addition to two guns. I am speechless …. what were you thinking? This is like asking a scope company to provide ammo and guns along with a replacement scope! 

You then demanded they install custom aftermarket triggers into the semi-automatic rifles from a third party that they do not and have never sold … SERIOUSLY What the were you thinking? Do you honestly believe they should have upgraded TWO free guns for you because someone told you that their factory triggers were not great.

And then, to top it all off, when they got tired of your endless demands, they offered you a final choice, an EXCELLENT replacement for your gun, worth about 10x as much as you said your gun was worth but you instead demanded $100 MILLION from them in compensation

That was your biggest mistake, because from then on customer service had no interest in dealing with you and passed you to their lawyer. That you later told them you did not actually want $100 million, is irrelevant, you made the threat and demand.

Then to claim that the company uses special “self deleting emails” which backs up your story, is absolutely crazy. No such thing exists. Let me be 100% clear, if your computer deleted emails, you were probably to blame. I realize you will not believe me, but I suggest you do not tell people about these so called self deleting emails, because any competent person who reads that will immediately dismiss your case out of hand.

You then went on to demand that the lawyer gave you a court date. This was a silly thing to do since the court decide court dates, not the lawyer of a gun company… and you would have first had to sue them in any case.

You should consider it lucky they still have offered you $500 for the return of your gun after all this. You should have taken that offer. But by this time I gather, from some comments you made to me, that you have since listed this gun for sale online and may have already sold it (despite you telling me the company “STOLE” your gun). I can’t help but suspect the REAL reason you refuse to send the gun back is because you do not actually have the gun anymore! Maybe I am wrong…

I am not sure what you hoped to accomplish by sending me, a journalist, evidence of what appears to be greed… especially after the BBB and the Attorney General both dismissed your outlandish claims. 

What’s more, I can assure you that company will never offer anyone a free replacement gun EVER again to any legitimate customer thanks to your actions. 

So thank you for ruining it for the rest of us. 

Sincerely,

Steve Johnson

I have no doubt that customer service staff in the industry have to deal with people like this every day.

Nathan S wrote an amusing post last year entitled Top 10 Annoying Customers Gun Companies Dislike Dealing With. If you missed it then, go check it out.


Steve Johnson

Founder and Dictator-In-Chief of TFB. A passionate gun owner, a shooting enthusiast and totally tacti-uncool. Favorite first date location: any gun range. Steve can be contacted here.


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  • Major Tom

    I think it’s safe to say you’ve found the reason why customer service departments have a higher rate of turnover than suicide bombers.

  • Laserbait

    I bet the entitled twit votes democrat/liberal/socialist/communist (sorry for the redundancy).

    • Bill

      Actually the company sounds liberal, democratic and socialist for offering the guy so much and putting up with his BS. He sounds like Donald Trump, demanding that someone else do what he wants, and pay for it. And threaten baseless lawsuits and accusations.

      • Julius No

        Liberal. LOL.

      • Rock or Something

        “demanding that someone else do what he wants, and pay for it.”

        That’s actually Socialism in a nutshell. But without the lawsuit, since they have a state monopoly on force.

        • iksnilol

          Not really.

          I pay for my stuff through taxes. I broke a bone, went to the hospital and my tax money patched me up.

          I live in a socialist country, now explain to me how that is demanding somebody do something and pay for me?

          • Bill

            My kid was visiting a relative in a country with socialized medicine. She got sick, had to see a doctor (and got in the next day, not 6 months later like everyone claims) and walked out, medication in and, for about 20 bucks. We figured in the States it would’ve been over 200 easily.

          • iksnilol

            Doesn’t surprise me.

            I’ll admit, some of the best docs can be found in the US. But unless you need something really specific I’d avoid the medical system there. I am sorta appalled at the way Oxycodone is practically given out like candy. That and the rampant use of antibiotics (though that is a worldwide problem). Funny how I didn’t notice or think about those things before getting involved with a pharmacy.

          • Bill

            At least in the state I’m in, there was a push on prosecuting pill mills to the point now where docs are near afraid to prescribe any opioid pain relievers, even when they are legitimately needed.

          • Tassiebush

            I’m in Australia. I went to the doctor the other day about an hour after I called although that was half good luck but usually you can see a doctor on the same day. I paid $75, got Medicare rebate back of $37.05. Had blood tests done at pathology centre for free and follow up appointment will probably be free or same set up of pay then rebate depending on how he chooses to charge. If it was my children it’d be free. If it was hospital it’d be free. Most vital medications are heavily subsidized and cost about $6 per script to those on concession which can include people with serious illnesses but not someone on a reasonable income. Only things that suck with excessive delays in public system are elective operations, specialist appointments and some other areas like psychological medicines for those who need that. You can always just go the private system route if you find the public system too slow though.

          • dan

            Costs me less than 90 for a office visit when i need medicine. Last complete check up i got with blood work was 120 dollars all i paid was my 15 dollar copay

          • SCW

            Remind me again…what’s you tax rate?

          • iksnilol

            About 36%

            I don’t mind it, cause the system works.

          • SCW

            So that’s just income tax? What about other things like sales tax, school taxes, etc. What would all of the taxes that you pay add up to percentage wise in comparison to your income?

          • iksnilol

            No, that is all the tax together as far as I know.

            You do have some tax on general wares but that is calculated into the price so I don’t really count it.

          • Brian Fulmer

            Until you run out of productive people….who’ve been screwed their whole productive lives!

          • iksnilol

            Eh, any system malfunctions when it runs out of productive people. That’s like saying an AR won’t fire when it runs out of ammo, neither will a Mauser.

            Tell me how I have been screwed my entire productive life? I get free education, health care and of course free care when I get old, if I have to pay a bit more of my income to get all that , then it is more than worth it IMO.

          • SCW

            Yeah…what you just explained isn’t free.

          • iksnilol

            It kinda is. Since you pay taxes anyways. Only difference is that this way while paying a bit more you actually get benefits.

            I mean, I pay higher taxes, you pay like 10 different kinds of insurance.

          • A.WChuck

            Are you implying (I doubt you are) that your paid tax dollars are set aside just for your use should you need them? Didn’t a sizable chunk of your money go to those like Bill’s kid who never paid into the system and yet got “free” care? How’s the birth rate there? You are going to need an ever increasing number of workers to pay into the system just to take care of the ones no longer on the earning (paying) side of the scale.

          • iksnilol

            See, the problem with that comparison is the following:

            Sure, my money goes to other people, but so does their money. It evens out at least. Also, are you really the kind of horrible person that demands a child pay for his healthcare? I will remember that the next time when I give out a pack of insulin.

            Birth rate is as crappy as any other Western country. That’s a Western problem, not a problem of economic policies. Women want to focus on their education and careers, leaves little time for kids.

          • A.WChuck

            Oh, you sussed me. Pol-Pot and me, horrible persons.

            The economic policies rely on a steady or increasing flow of “payers” into the system. Lacking new payers results in a funding shortfall. Birthrate matters.

            Your simplistic view overlooks many factors, but this is not the place so I will bow out.

          • iksnilol

            You don’t think birthrate matters in a completely capitalistic system?

          • Bill

            Hey, she paid her $20.00.

            And the infant/child mortality rate in the States is pretty poor compared to other First World countries, and our rate of preventable diseases stemming from crappy lifestyle choices like diet and lack of exercise suck.

          • A.WChuck

            Bill, no insult was meant towards your child. Apologies if it came across that way.

          • Bill

            None taken, it’s all good.

          • HSR47

            Using statistics on infant/child mortality rates to compare the United States to other countries gives a largely false impression that we’re somehow worse than the rest of the world.

            The truth is that we go to rather extreme lengths to save marginal and even largely hopeless cases. In so doing, we recognize them as being alive such that their eventual death factors into infant/child mortality statistics.

            If we behaved like the rest of the world, and simply declared them to be “stillborn,” our infant/child mortality rates would compare far more favorably with those of other first-world countries.

          • Bill

            Maybe it’s “largely false,” but still somewhat true, if the distribution of those life saving medical assets is factored in. Visit an Indian reservation in the Dakotas, some backwoods hollow in Appalachia, a dirt farm village in Alabama and those assets aren’t there. Big chunks of the US are closer to the 3rd world than we’d care to admit.

            We are somehow worse than the rest of the world, given the disparity in access to treatment. Guys in my own agency hadn’t had routine vision or dental work done until joint .mil medical Guard/Reserve units set up a two week free clinic for the area. The pinko commie socialist libtard in me thinks thats wrong, when cops making just above minimum wage have to get birth control glasses from the military, let alone the rest of the community they serve.

        • May

          “State monopoly” that’s communism you’re thinking of, socialism is state provision of base necessities and regulation of industry (those anti-monopoly laws, the police force, and that public elementary school). Communism is state ownership of property and industry in their entirety.

    • sauerquint

      That comment is so ridiculous I suspect you ARE the person the article is about.

      • Twilight sparkle

        You said it before I could… I was literally typing something similar when your message popped up

  • Bullphrog855

    Holy cow

  • Liam Dillon

    Steve you should put that douche canoe so everyone in the gun community knows what a sheister this guy is.

  • Liam Dillon

    Out*

  • Nicks87

    When I trash gun owners, this is the type of person I’m talking about. The crappy thing is that these entitled morons are becoming more and more prevalent as gun ownership becomes more popular.

    • Hinermad

      It’s not just gun owners. I worked in a shop that did online sales of radio equipment and we had customers just like that. Not very many, probably less than 1% of the total customer base, but they called pretty regularly to let us know they were still there, and still unhappy.

      I’m not sure why they kept buying stuff from us. Maybe they were just lonely old folks who had no one else to talk to.

      • nova3930

        The older I get the higher the percentage of total d-bags in the population is…..

    • Michael R. Zupcak

      The problem is that businesses started this “customer is always right” concept decades ago and, since then, customers have gotten exponentially more demanding. I’m sure anyone who’s dealt with customers at any job has seen it.

      Flipping burgers one year, I remember a guy demanding a new burger be made because it had to sit an extra 90 seconds while we finished his fries. Never mind world hunger, this man’s burger has to be the exact same temperature as his fries. It wasn’t even a question as to whether or not we complied with customer demands, it was the norm. The 90-second cold burger went in the trash and the manager actually apologized to the customer.

      This isn’t even a “raise your kids right” problem anymore. A general lack of respect on ever level, from online bullying to road rage to mass shootings, has seeped into every pore of Western from the poorest people to the wealthiest and the most powerful.

      • nadnerbus

        In service, it’s all about power. Small, sad people that probably don’t control anything more in their life than their pets, realize they can push around service employees because they are required to help them.

        I had a customer that complained to our service desk that our fresh basil looked awful (it did: none had come in that day, so I left the best of what was there from the day before in case anyone really really really needed basil). She offered to call me to ask if we had more, but he dismissed her and said he was going to go to Yelp and give us a terrible review.

        This guy got just a little bit of power in his hands in the form of Yelp, and immediately used it to bully someone around.

        And the thing is, if these people are calm and reasonable and just talk to us without being aggressive and rude about it, we’d do whatever to help them. I would have offered to just give him whatever basil looked the best for free, or maybe gave him the more expensive Live Basil for the same price.

      • Phillip Cooper

        You can tell a lot about a culture and whether or not it’s dying, by its level of civility.

        • SirOliverHumperdink

          Thank Dateline for the story.

      • Some Guy

        I never understood making the life of someone who handles your food more difficult. Seems life a great way to consume way more spit (and other fluids) than you intend to.

      • iHAL

        That’s a waste of animal matter, Jesus H. Christ. I think some people need to be made to butcher an animal from start to finish so they know what goes into their food. I think we’d get a lot less voluntary food waste that way.

      • Rooftop Voter

        During my tenure at the big box store, we might agree that the customer is always right except in 3 areas of our store: Tire Shop, Pharmacy, Optical. Just because you read an article online and you now have become an expert and graduated from Google University does not make you knowledgeable in those areas. When you are spewing forth facts by chapter and verse, the only thing that becomes obvious is that you have good reciting skills. Oh yeah, they are out there.
        Remember, in today’s PC culture, it is all about ME and Participation Trophies for everyone!!

    • Phillip Cooper

      It has NOTHING to do with gun owners…

      Here, fixed it for you:
      “When I trash idiots, this is the type of person I’m talking about.
      The crappy thing is that these entitled morons are becoming more and
      more prevalent as idiots becomes more vocal.”

  • Pete Sheppard

    This reminds me of when I worked for a distributor back in the ’90s, the days of $79 SKS’. When we finally had to raise the price, a ‘customer’ who had bought an SKS decided he didn’t like it and and decided to return it–and demanded his refund be at the NEW, higher price. We refused to accept it, he refused to accept it when we sent it back…finally, the boss gave him the demanded refund price…

    • raz-0

      Ah man.. Gave him the money. Should have just sent him a dunning notice for storage fees. Stick it someplace until they amount to more than the value of the rifle, and then send him notice that it’s been forfeited in lieu of payment.

    • Sulaco

      Had a customer bring back a 870 he bought 2 years ago saying it would not eject and he demonstrated by s-l-o-w-l-y pulling back the forearm with a dummy round which of course hung up in the post. When we pulled the forearm back with speed and force like normally done it ejected fine. He still wanted his entire purchase price encluding tax back in cash. Told him to hit the road.

    • nadnerbus

      Oh that’s as old as the hills. We have people buy stuff at the grocery store at the weekly sale price, then return it the following week when the price goes up (“oh sorry, I lost the receipt”). We have people that clean out their cupboard of old canned food and return it. When I point out that the cans have the company logo from six years ago on them, they have no shame. “Oh, that giant tub of peanut butter that is only sold at Costco isn’t from you guys, but everything else is. Trust me.”

      Some people are just shyster scum balls.

      • Rooftop Voter

        Since you mentioned Costco and I spent nearly 25 years in their service, here is a post of mine that I culled from another area but I think it will fit in here. Not so much customer service but how people will try to barter you down for everything in life.
        My comments were attached to an article by some wizard at AOL who probably never had a real job but was given this piece about asking for discounts in about 10 different areas. You know the articles, the ones about “secret” codes and when to buy airline tickets and the like. The theme of the whole article was to ask for discounts at every merchant. I am surprised they did not mention funeral homes and that you should ask for their summer clearance on caskets. Anyway, my two cents to that AOL story:

        I spent 20+ years in the tire shop at a big box store and it never ceased to amaze me how customers would approach me and ask for all sorts of ridiculous discounts on tires. I had no control over the pricing but that did not stop them from trying some of these little gems:

        1. How much is this tire? That would be X dollars plus mount/balance plus tax. “Oh, is that price for all 4?” No, genius, I just said it was for one tire.

        2. The price is plainly marked on each tire card above said tire and it also shows the cost of mount/balance. Pretty obvious but they would stare at it and then with a questioning voice, they would state a price 20 dollars less than the posted price. This is not an open air market in Baghdad where you can barter away the difference with a couple of chickens, pal. This is the price, not 20 bucks cheaper because you say so.

        3. Can you give me something for my old tires? Sure, I can give them back to you. We don’t recap tires in the back room so your “re-cappable” tire is of no use to us. Maybe in the 1960’s that would have worked but not now.

        4. The price shopper. This is the clown who runs all over town either by phone or in person trying to “score” the best price on tires for his beater. What he failed to take into account is that he would price out some rot-gut Khumo tires, get a written estimate and then come running to us expecting us to match the price on a set of Michelin tires. Um, no. The usual reply would be that Joe Blow Tire would do it. Why are you here then? A variant of that would be “your other store would match it.” Again, no.

        Haggling might work at the straw market in Nassau down by the tourist ships but try to keep these ‘secret skills’ to yourself the other times. Not everything goes like this article wants you to believe. If you banged on us too much and did not take the hint, yeah, we flagged your file so the next salesperson would know all about you when you came back for round two. Thanks for playing.

        Btw, who writes this stuff for these articles? This entire article hints that everyone you deal with is specifically targeting just you and has designs on ripping you off. Since I would be considered a vendor in the above stories, I had to watch out for you, the professional customer, so you would not rip us off. Yeah, we had our tricks also and we would win 98% of the time. The other 2% we called our A/hole factor and every business has a percentage of them.

  • That’s a whole new level of arrogance and stupid that it whipped past tragic all the way around to hilarious.

  • TheNotoriousIUD

    Nice self control.
    You used approximately 350 less “F-CKS” and “WHAT THE F-UCK”s than I would have.

    • Oldgeefus

      The trick is not to let yourself get mentally involved with the situation; remember that you’re just a voice on the phone to these people and they’re not actually talking to you– they’re just venting.
      It’s hard to learn and difficult to practice… but the alternative is mental destruction.

  • HH

    This is a 1%’er…..the crazy wild eyed one who lives in a world that’s always against them. They struggle with activities of daily living. Poor bastard. Best to never engage these type of folks at all.

    • Kelly Jackson

      Sounds like a 47% to me, a 1% would have written the gun off and bought something else.

    • SCW

      That sounds exactly like my brother. Everyone is always out to get him, anything bad that happens is never his fault, and if he can’t get something right in one try he rages out, throws/kicks something, and quits….then I get a call from my mother asking me to go over and help my brother change a light bulb or some other completely mundane task b/c he couldn’t do it.

      He once got mad b/c he couldn’t get the oil filter off of his car. So after I just got done working 12 hours, my mother calls. She tells me what’s going on…so I tell her to ask him if he’s turning it the right way. Well, of course he said he’s turning it the right way. NOTHING IS EVER HIS FAULT. He quit, got mad, crushed the oil filter with a pair of channel lock pliers, and kick an oil drain pan full of oil in my mother’s garage which sprayed it everywhere….then he left. So when I get there, I get under the car, reach up with my tired hand…and turn the oil filter loose. Not only did I have to finish his job, I had to clean up his mess as well so my mother wouldn’t have to do it. All of this b/c he couldn’t admit that maybe he was turning the oil filter the wrong way.

      Sorry for the diatribe, but I just know the exact type of person you’re talking about…and he’s my brother.

      • iksnilol

        Having siblings like that makes you emphatize with Cain all the more 😛

      • Tracy

        In my case it’s my brother-in-law.

  • Jwedel1231

    I want to know the name of the company, so I can give them business and apologize for the actions of someone who will inevitably be lumped into a category with me.

    • flyfishr

      My guess is remington.

      • Not a clue as to which company it was. I don’t want to know who had to suffer through this idiots demands.

        • Billy Jack

          I’d kinda like to know just to give them my business. I’d know that any reasonable issue I would have they’d be behind their product. Companies that screw people over get all the press.

      • Phillip Cooper

        I was thinking Taurus.

        • Kelly Jackson

          Taurus doesn’t make rifles, plus he wants them to install an aftermarket trigger? Like Timney?

          • Phillip Cooper

            Check yourself on that. They do make rifles. But yes, the aftermarket trigger is likely the giveaway.

      • TDog

        Remington or Ruger would have been my guess, although I’m not sure Ruger offers a $2000 gun.

    • Brian Fulmer

      I would guess Ruger. The narrative describes the bend-over-backwards approach to customer satisfaction that I have come to associate with Ruger CS. I tried to order some stock screws for a Mini-30 that had one missing after a dozen years in the field (locks the internal metal framework to the wood). I had my credit card out to pay for them, but the CS lady told me she’d send two in case the other one went missing. Huh? What country do I live in again? I was too embarrassed to call back again a few years ago since I didn’t blue loctite the opposite screw, so I just bought a couple from Midway. Yes, I have MANY Ruger firearms.

  • Evan

    I’d like to know what was the problem in the first place, that made him come up with these absurd demands. I think we really need to see both sides here. Yeah, these responses make this guy sound like an unhinged crank, but you can’t really pass judgement until you know what his grievance was in the first place.

    • Kelly Jackson

      Read between the lines, it’s a guy with a Remington 700, probably a Wal-Mart special model at that.

      • Evan

        Could be, but it also could be really any kind of gun with a bad trigger, or even a trigger that the guy was unhappy with for any number of reasons, reasonable or not.

  • jcbauerca

    This is all because of Nordstrom’s no fault return policy back in the early 1990s. Prior to them enacting that policy, you were lucky if a merchant took anything back. As usual, the American consumer is the most coddled, entitled, consumer in the world and thinks that everyone should treat them that way.

    • walt

      Guess you haven’t heard of beans. Satisfaction guaranteed.

      • sauerquint

        REI does it too.

  • Tyler McCommon

    I work in customer service and had a guy complain the tax was too high and asked for a discount.

    • TheNotoriousIUD

      Probably this guy…

    • nadnerbus

      I work in one of those trendy California cities that banned plastic bags and charges a dime for paper bags. We still get people demanding that we stop ripping them off and give them the bags for free.

      People: write your representative or go to the city council meetings. We don’t make government policy.

    • Rooftop Voter

      As a cashier in a big box store many years ago, I rang up an expensive armoire. The price was clearly marked but when I hit the total button, the price “magically” jumped another 6%. The customer saw this and went ballistic and wanted to know why. Um, tax. His response: “Why you charge me so much tax?” First of all, Skippy, we don’t “charge” tax, we collect it. You want to really blow an artery, go to Tampa where the sales tax is 7%. Yeah, they are everywhere.

      • Devil_Doc

        Almost %10 here in Wa….

    • DanGoodShot

      I once phoned in an order to VLTOR for a small part. The rep that took my call was a sweetheart. When the shipping turned out to be almost as much as the part, I cracked a joke about it, something along the lines about how crazy that was. I also recognized it was the shippers prices, not anything VLTOR controls. Still though, she said she was going to through in a “goodie” for me after agreeing with my joke.
      I ended up receiving a few stickers, 2 key chains and a couple PVC moral patches! That was really cool of her. I wasn’t looking or expecting anything other than what I ordered.
      Great company full of great people that sell outstanding products!
      I was already a customer for life, that just reaffirmed my belief that VLTOR is a company that stands behind their products and actually cares about their customers!

      • Cymond

        The last time I ordered from LAPG, I wrote a dumb joke in the order comment box. When the order came, someone had written a dumb on the receipt!

  • Hensley Beuron Garlington

    Wow. I would be thrilled a company even let me pick out a replacement gun. How outstandingly generous of them after they did something they urged him not to make them do. I would advertise that company after treating my like royalty like they did this guy.
    This is sad and made all the worse that he probably did ruin their generous customer support.
    I have NEVER heard of or read about a company that would give you weapons worth two or three times as much, even if it is multiple weapons to make you happy. That is epic. What a pathetic POS.
    On the other hand, was the company being desperate to make him happy?
    Regardless, this definitely ruins it for the true customers that have issues.

    • Phil Hsueh

      No company offers an exchange or refund for more than the value of the product purchased, that standard return policy is for either a full refund or an exchange for something of equal or lesser value and if they allowed for an exchange for something of higher value the customer pays the difference.

  • Will

    I agree with you, and the company completely. This from someone in he retail firearms business.
    This moron’s name should be on a watch list.
    These people are out there. They breed and probably vote.

  • BrandonAKsALot

    The wonders of being in customer service. I love when people get exactly what they order at my job and then are furious because that wasn’t what they wanted because the didn’t read and sometimes literally don’t even know where they are. I actually had another customer become irate because he walked into our store and thought he was somewhere else and was angry because we didn’t have what he wanted.

    • TheNotoriousIUD

      “…he walked into our store and thought he was somewhere else and was angry because we didn’t have what he wanted.”

      That was me, sorry.
      I take a lot of recreational peyote.

      But your gun store should start selling beer.

      • BrandonAKsALot

        Well, I’ve heard it’s good for glaucoma or something. There’s probably a study that says something like that.

        Or maybe my restaurant should start selling guns…

        • iksnilol

          Fries and guns actually sounds nice. Being hungry makes you annoyed, so having something quick to munch on makes you a friendlier customer.

          I mean, you get to use that Crisco twice.

          • BrandonAKsALot

            “Our fries are fried in certified 100% Fireclean and all our sauces are made with a base of Frog Lube to satisfy that discerning operator palate.”

      • Evan

        I’m still waiting for the ATF convenience store…

      • Vhyrus

        Screw that.. your beer store needs to start selling guns.

        • Drunk Possum

          We absolutely have one of those stores here in Northern NV. Booze, guns, and porn, all under one roof. It’s amazing.

    • Sulaco

      Had a customer walk into our big box store with a huge gun section and walk out loudly complaining he would never shop here again because we sold guns.

  • Kelly Jackson

    Sounds like the type of person who shouldn’t be allowed to own a gun in the first place

  • AJ187

    Sounds like your average reader on this blog. The ones that complain about the price of every new invention in the industry as if they have a gun to their head to buy it.

    • Brian Fulmer

      Why are you here except to troll? Go back to your bridge…

  • Joseph Smith

    Wow, that’s a lot of crazy.

    At times I feel bad for asking people to honor their (written) commitments to me when things go bad. I would never think of trying to profit. This guy is why we have lawyers (that often cost more than the initial problem).

  • Ron Last

    Proof the old adage “The customer is always right” is FALSE.

    About 1% of my customers are certifiable crazy. One guy called very angry because his shipment went missing. I sent him proof of delivery to the address he gave when he made the order – too which he blew a gasket demanding:

    “How the H*ll did you get my old address, I haven’t lived there in years”!

    They also complain about shipping and handling price. We don’t make any money on shipping and handling, they think there is such thing as “Free Shipping” LMAO. I tell them “good, then you can come work for free in our picking and packing room and make the deliveries too”.

    • 6.5x55Swedish

      If you have ever worked in retail you know that the customer is wrong in 99% of the cases.. but people have this stupid idea that companies should pay for them being wrong.

    • Cymond

      Yeah, I know there no such thing as free S&H, but I hate paying $7 to ship a 50¢ part. I can’t help thinking that little pin would fit fine in a standard envelope with a typical stamp. I’d rather buy the part for $3 on Amazon or whatever.

      What’s even worse are those few websites that don’t tell you S&H, like Model1 Sales.

      Of course, those are largely problems with the website/store software. Many are designed to handle large orders, not the guy who just needs a simple replacement screw.

      On a side note, I discovered a small bug in Midway’s shipping calculator. If you add a ‘free shipping’ item top your order, the shipping cost goes down. Hence, adding a $3 item with free shipping can actually lower the shipping cost by $4!

  • I would say this “customer” probably has Mrs. Clinton on fast dial and it was all a scam to punish the company. The later it will be an election issue.

    • Julius No

      Are you serious or is this an attempt at wit.

      • sauerquint

        People like this are literally everywhere. I’ve worked with them and for them. Everyone is out to get them, and they know exactly who ‘they’ are. It’s all a plot against good people like them. Anyone different from them in any way is part of the plot. A mild disagreement with them on any subject is met with rage and accusations.

  • Joe Schmo

    Working at a gun range/store, these people are everywhere. So many people think that a manufacturer must please the customer in every way they demand. A customer dumps viscous lube into the striker channel of his Glock/M&P/XD and it the product stops working properly because “the manufacturing sucks” or “I got a gun that was screwed up from the factory”. Or when someone is new to reloading and they have issues with their new loads, its because the gun is trash and they should be given a new one.

    People have this misconception that because they spent $500-$1500 on a gun, any actions they take that may break the gun or prevent proper function is excused and blame is passed to the manufacturer. That’s like getting a new car and disassembling the transmission, putting it back together incorrectly, then when the car doesn’t function properly they call the manufacturer and complain that the product is terrible, not the user.

    Its tough for companies and their customer service, they want to be known for providing good customer service. But too many people make a big deal out of maybe $100 or $200 and make claims that they deserve more or that they were screwed by the company. It leaves the companies with being more thorough with customer service/replacements/parts which will make it more difficult for legitimate customers to get help, or keep pleasing the idiots as well as the legit customers. There’s no good answer. There’s no answer for stupidity.

    • Marcus D.

      Yeah, well, there is also crappy customer service. I have an SUV that when it was brought in for service I would complain that it pulled right and vibrated strongly when braking from high speed. On several occasions (I don’t remember if it was three or four), I got the “problem could not be replicated” line, which meant that a tech had driven the car around the block at no faster than 35mph and didn’t notice the problem. The last time around, when I dropped the car off I carefully explained the problem, and specifically instructed that they take the car on the highway and then get off at the next exit, which would immediately reveal the issue. Yet again I got the “problem could not be replicated.” Yeah, right. FAIL. So I got on the phone and tore the service manager a new one, and demanded that they do the test I wanted. Sure enough, a little while later I got a call, “We’ve found the problem.” (Gee, I wonder how THAT happened?) It turned out that the front caliper was completely seized and inoperable. Which by the way pretty well explained why the back pads were wearing faster than the fronts, a fact that had been noticed on prior regular service intervals but never investigated. I am not saying this is true of all service managers or all dealers–the last time I stopped at that same dealer for a “check engine light”, this very nice service manager asked the right questions, guessed the problem, popped the hood and fixed it (a loose hose from the last oil change) and sent me on my way with a smile.

      • Cymond

        In my old car, I had noticed a funny rattle coming from the right rear. 3 separate mechanics could find it. I looked for mouse parts myself. Several months later, a mechanic randomly informed me that summer if the leaf springs in the right rear suspension were broken. It was only a matter of time until the rest broke, the suspension collapsed, the wheel well came down, and the well locked up.

        At the time, I was driving 300 miles at 70+ mph every weekend. A failure like that, at those speeds, could have cost my life.

  • USMC03Vet

    This reads like a transcript from the Hardcore Pawn TV show. People demanding businesses do stuff is hilarious.

  • The word gets around very quickly when a company is an easy mark for returning stolen goods and scams like you mention. Before you know it every crook in town is in your store!

    • zardoz711

      Look up the Lowe’s returns policy sometime, then contrast it with Home Depot’s.

  • No, I was not being trolled. I have vast quantities of evidence. And no, they are not a thing. There are services like SnapChat that offer self deleting messages, but they are not email.

  • Liam Dillon

    Out this Idiot now….

  • One of the great things about being your own boss is when you get customers like that, you can tell them to never come back. People like that will only ever cost you money, every second you spend dealing with them is just digging the hole deeper.

    I don’t negotiate with terrorists.

    • Brian Fulmer

      Wow, you couldn’t have said it better. I was part of a startup software training company, and I made an effort to empower trainers to build their own custom classes (creative people gotta be creative!). I had a sales jockey “customer” who was under pressure from management to get computer literate (mid-90’s) do a snow job on a good trainer. She setup a special night class over two days and then sold it to enough prior students to get a go. Then this joker demanded a different day, so I canned the class. He had the gall to tell me “the customer is always right” – to which I responded, you’re not my customer, you’re just some jerk off the street (I might have mumbled the space in that adjective). I told him my trainer went above and beyond and he could piss off. Two days later, two days before the class, I handed the phone to my trainer so she could hear his apology. Since I’m a slow learner, I had to re-learn the “good money, bad money” lesson with some different vectors while consulting, but the same sentiment applies.

  • BigYojimbo

    I managed customer service for a small technology company in the early 90s.

    A customer bought our product but thought it was faulty. She contacted an entirely different company by the same name (about 5 states away), and who provided her with an RMA number to return the product — to them! They received the package and parked it on a shelf.

    One month later she called us demanding to know where her replacement was. After drawing the full story out of her, I was able to track down the product and have it redirected to us. I then sent her the replacement.

    As the author of the product manual, I can say with 100% certainty that our 800 number, shipping address, and other contact information were correct. Amazingly, it was still our fault that she sent it to someone else entirely.

    To this day I have no idea how she found the other business in the first place.

    • I get people demanding to know why the gun related product they returned has not been replaced …. because I once blogged about it three years ago ….

      LOL, the worst was a Police Department, probably one of the larger departments in the country, asking me to pick up a package….. I was somewhat unsure what I might be getting into by even responding (… they did not even tell me what the package contained).

      Turns out they had ordered a crate of high-end 5.56mm, it somehow ended up at the wrong person’s desk, so an officer Googled the brand (one of the top gun/ammo companies in the world) and find a blog posts I wrote about them … so they ask me to fetch it…. sigh…. at least I did not need to contact my attorney.

  • May

    This especially sucks to see because the commercial firearms industry has some of the best customer service around, it’s really sad to see people try to take advantage of that.

  • Bob

    I’ve worked retail most of my life, and I can honestly say that nine times out of ten when a customer is mad at us, it is because of something beyond our control at best and due to their own ignorance of the system at worst. My favorite was when I worked back in the pharmacy and every week or two I would have to look for a prescription while a customer yelled at me for twenty minutes before finally I realized they didn’t actually know what store they were in and they needed to go to the store down the street. No, no apologies for yelling at me, I was the servant after all, and they certainly had no reason to apologize to a lesser such as I. That’s what really bugs me, people really do think they are better than you and expect better service than they themselves could or would provide were our situations reversed…

    • Cymond

      “their own ignorance of the system”
      I’ve seen this a lot. Sadly, it’s often impossible to be knowledgeable about a system because it’s inaccessible to customers.

      For example, a local photo shop can put your pictures on CD, but they lack the ability to rotate or edit the image files before burning the disc. This is a problem for certain customers. Unfortunately, the only way to know that the photos cannot be rotated is to have employee-access to the system. There is literally no way for the customers to know whether or not their photos will be right side up.

  • Andrew Dubya

    Whomever was working customer service deserves a raise, a new car and a steak dinner.

  • Josh

    WOW! He has some serious cajones, even with this article he will think he is still right and now you are crazy. He was just trying to take advantage of the company and it backfired (good). Its that old adage you give an inch they take a mile. One of the many reason I enjoy coming to TFB.

  • Bob

    Also reminds of my experience with customer service for my new computer a couple days ago. It wasn’t recognizing any CD I put in. I was polite and friendly to the rep, but got an idea of the kind of things she had to deal with when she asked me if it was a Play Station disk I was putting in. “Oh no, I’m not a clueless moron, thank you” was what went through my head. I will never work in a help center if I can help it.

    • Steven Kopischke

      I have worked in IT since 1979. You would be amazed by the number of times “is it plugged in?” did save or would have saved me a TON of troubleshooting time.

      • Bob

        Sorry, you have to deal with people who called you without even looking at the problem first…

      • Cymond

        Have you watched the British show IT Crowd? They have a running gag about turning it off and on again.

        You sound like one of the good ones, so this isn’t directed at you, just a view from the other side of the phone.

        I’m fairly intelligent, not a genius but at least enough to have common sense. By the time I call tech support, the problem is BAD. It means that Googling didn’t help, and neither me nor my wife with a comp sci degree could fix it. Sometimes it seems like we understand the problem better than some CSR who’s just reading from a script.

        And yet, we still gotta go through the whole script…

        The worst experiences I’ve had are when the FAQ is broken or wrong. I write to customer service for help, explain my problem in detail, and the steps I’ve taken so far (including attempting to use the FAQ). How do they respond? With a copy-paste of the FAQ! It’s obvious they didn’t read my email. I CAN’T click the “make a payment” button because it has mysteriously disappeared! The FAQ telling me to click the button is completely useless!
        This sort of thing has happened to me several times, and always takes several emails before a person actually reads my problem.

  • Tassiebush

    I really feel for my gun dealer. I notice that mentioning certain brands elicits a broken spirited sigh. Over the years of chatting with him I have formed the impression that he loses heaps of time to dealing with badly made products that a customer insisted on because they read a good review from a magazine gunwriter even though he tried to talk them out of it based on his direct experiences. I have learned that my customer satisfaction has a correlation with following his advice.

  • Simcha M.

    I got as far as the third paragraph before pronouncing the customer a “certified douchetard”. What a jerkoff, he’d probably rob his own grandmother just to buy a pack of smokes.

  • Billy Jack

    Why go through all that with a person who is obviously a disturbed individual or a disgusting opportunist?

  • Cesare Renzi

    People like this exists because, at the end of this charade, he would still have gotten away with 500 dollars for the gun if he had not sold it. Bottomless greed and brazen lies…

  • Limonata

    The customer is not always right but there are companies that have terrible customer service. My biggest pet peeve are companies that post an email address on their website of which they never bother to respond to emails. I have recently run into several such companies.

  • NewerHCE

    I hope you sent a link of this to the manufacture

  • NewerHCE

    My wife waits tables at local pub. Gentleman comes in orders dinner, with a $7 Chardonnay. My wife accidentally rings it up as a $9 chard. He brings it to her attention, she apologizes and corrects it. He is still not satisfied. She then takes the drink off the tab. He says that is unacceptable.

    Owner comes over and after much bickering, owner comps the meal. I asked him later why he did that, he said, “It was an investment so I wouldn’t have to deal with him again.” He then told staff the guy should never be served there again.

    Some people.

  • Tony O

    I’m guessing Smith & Wesson. The part about an expensive gun and two semi auto rifles (M&P15 rifles, worth about half as much as their more expensive revolvers), and then the part about someone telling the customer that the trigger aren’t all that great (sounds like S&W M&P pistols). And S&W has had some safety issues with their M&P pistols (however, not related to the trigger), such as VSO Gun Channel showed.

  • Nunn Yabizz

    I’m pretty sure the whole exchange isn’t nearly as bad as the links that are randomly placed in this piece.

  • C.

    The sense of entitlement is strong with this one.

  • Cymond

    Ironically, modern Sears customer service is so bad that we swore to never buy from them again.

    We decided to buy a new mattress in 2014. We price shopped online and saw that Sears had fair price. Since we were moving, we decided to have the mattress delivered to the new address. This was especially convenient since my wife was arriving at the new place two weeks before me and our stuff. (We finalized our moving plans based on the information from Sears.)

    The lady on the phone with Sears assured me that it was in stock and we arranged for a delivery time and date. (I explicitly asked if they had it in stock.) The landlord agreed to let the delivery guys in so that my wife would have a bed when she arrived. A few days before the delivery, we got an email that it would be delayed. Apparently, the shipment from the mattress factory was delayed. We called, but they wouldn’t/couldn’t help us. In other words, they did NOT have the mattress in stock like they told me, they were merely a middleman.

    The end result is that my wife slept on a terrible air mattress from Walmart for a week due to Sears false promises. Of course, if they had given us an accurate delivery date from the beginning, we could have planned the move differently to accommodate. They changed the delivery date after our plans were set in stone.

    Also, like many companies, they couldn’t give us a clear time for delivery (“between 12 noon and 6 PM”), so she had to take an entire day off from her new job to sit in an empty house waiting for a mattress that should have been delivered a week earlier.

  • PeterK

    Wow. This person sounds crazy.

  • Oldgeefus

    I spent ten years on the phone in customer support. I eventually became a Quality Evaluator(“your call may be monitored or recorded–” that was me); I spent most of my time reminding agents that the people on the phone didn’t know them, didn’t care that they had NOTHING to do with their problem… just do your best(don’t get invested), don’t let these morons get your goat, and forget the call as soon as the connection breaks. I had to deal with not just female tears, but ‘macho dude’ tears too. And management wondered why we drank so much…

  • Ron Fox

    I’ve dealt with imbeciles like this. Sadly their becoming more and more common

  • Matthew Groom

    I used to work for a gun company. I was the head of projects for what was our most premium product at the time (which meant I had to personally test every one of them that went out the door!). We had one guy who must have sent his rifle back to us no less than six times and it was perfect. I mean PERFECT. It was easily the best example of the gun produced. We had customized every single part of his gun. It was smooth, it was accurate, it was reliable, it was flawless. We had given him free magazines, and other accessories, but he kept sending it back to us, because he didn’t know how to run it. He started calling me on my lunch break and rambling endlessly about how he had never bought a “gasser” because they were “unreliable”. I assured him that his rifle was not. He called me a liar. He was rude and profane. I told him that I had fired this gun one handed and it worked for a full 20 rounds, which was very unusual. His gun was as perfect as the hands of men could make it.

    He first sent a letter outlining what was wrong with it during the first return and pretty much every time after that, there’d be a hand-written note that said “You should know what’s wrong with it.” After the third time he got it back, he sent it directly back to us, with no explaination in it at all, just a copy of his local newspaper to verify the date, I suppose. So, the fourth time I saw this gun, I just sent it straight back to him. He sent it back again. I put it in a closet. He called a few months later, I told him it was missing. I offered him a refund. He refused.

    A few days after that, I sent it back to him. He sent it back again, so I cut up the receiver, which was perfect, took a new gun which was not (it was okay), had the old serial number put on it, and sent it back. We used the perfected parts in other guns. He stopped returning it.

  • Aaron Bernstein

    I bought some hard to find ammo in an online auction from a big city pawn shop. 80 rounds for a good price, not a steal by any means. When they showed up one of the boxes was 6 rounds short. I called, politely asking for an explanation before I left feedback, and was told “I guess we just made a mistake.” They offered a return but I would have to pay hazmat shipping, even though they used a prepaid box. I ended up telling them it was ok and they would get a good rating.

    I left an A feedback score, and got “F, SELLERS BEWARE” in return.

  • Bob Onitt

    well you might want to check on the self deleting e-mail thingy because there is a cell phone app out there that does that very thing deletetes texts ,e-mails ,and photos and films,it was probably invented for people like NY senator weiner ,and other folks who like to e-mail pics of their junk with out leaving tracks ,don’t believe me go ask your nearest teenager