Primary Arms Expand With New Facility
Texas-based Primary Arms have announced they’ve expanded with a new facility next to their Houston headquarters. The expansion doubles their warehouse facilities. At the same time, they have announced that Max Cowsert will become their Chief Merchandising Officer.
Primary Arms @ TFB:Check out the Primary Arms announcement below:
HOUSTON, TEXAS – Following a year of record growth, Primary Arms is expanding with brand new facilities and expanded executive leadership.
Located alongside Primary Arms’ Houston-based headquarters, the new facility will house Primary Arms Optics and provide additional warehousing for product category expansion. The move will more than double Primary Arms’ available square footage, opening new opportunities across their optics, retail, and government business units. Already, Primary Arms offers a selection of over 13,000 popular tactical products. Using their new space, Primary Arms can rapidly expand their selection, offering a wider arrangement for firearms, gear, apparel, hunting, outdoors, and more.
Following with this milestone, Primary Arms announced an expansion of its executive leadership, leading with the appointment of Max Cowsert into the new position of Chief Merchandising Officer. Max joined Primary Arms in 2013 and has been instrumental in the continued growth of the company.
“Max has been involved in every aspect of the Company and has shouldered much of the weight during the Company’s explosive growth and expansion,” says Marshall Lerner, Primary Arms’ Founder and CEO. “Our success has been driven by a merchandise strategy that is focused on a product assortment to match our customer’s needs, and a commitment to customer service—two things that often get lost as a company grows. Max has been tasked with not only maintaining but taking these critical areas to the next level.”
With Max leading Primary Arms’ merchandising operations, Primary Arms will soon seek candidates for the Chief Operating Officer position. As the company continues its rapid growth, the COO’s strategic leadership will be foundational to maintaining the company’s pace and high service level.
Find out more at www.primaryarms.com.
Managing Editor: TheFirearmBlog.com & Overt Defense.com. Matt is a British historian specialising in small arms development and military history. He has written several books and for a variety of publications in both the US and UK. Matt is also runs The Armourer's Bench, a video series on historically significant small arms. Here on TFB he covers product and current military small arms news. Reach Matt at: matt@thefirearmblog.com
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Too bad their success has gone to their head. They used to have decent customer service. That has gone down lately. Took me over three weeks to get a scheduled time to go pick up a pistol I ordered from them. (I live less than an hour away, and go to their shop to pick up stuff instead of having them ship it.) Lady who called seemed like I should be grateful only have to wait three weeks, and should be appreciative she was giving me a date and time. Almost cancelled the entire order because of that.
They need a better retail location, where you can shop. Not just go pick up when they feel like letting you in. No help if you want to add something to your order when you get there. They send you to a bank of computers and tell you to log in and do another order. Don't understand why the folks hiding behind the counter can't just add to the existing order. Too much bother I guess.
It's a shame really, they have great potential.
I foresee them taking a dive when times get harder and good customer service makes a difference again.
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All of my orders from them have shipped quickly, and all but one order was perfect.
I recently ordered a Streamlight HL5X from them while it was on sale. It showed up with the Streamlight box open inside of the shipping box and the 18650 batteries missing. I wasn't about to buy a $25-30 2-pack that was supposed to come with the light, so I contacted PA customer service, and they sent me a new 2 pack the next day.