POTD: No More Distortion Or Tint Issues, Broken Vortex Viper
Dustin W. posted this photo of his Glock 19 MOS with Vortex Viper mini red dot. To his surprise it only lasted one box of 9mm. See the piece of glass sitting below the trigger guard? That is the glass from the Viper.
Thanks to the help of some friends in the group, the issue was brought to the attention of a Vortex Sales Rep. Here is his response:
Hey Dustin- I’m very sorry to see that this happened. Never fun when a piece of gear goes down. First thing’s first, though. Let’s get you taken care of tomorrow. Give our customer care center a call (800-426-0048 ext. 6) between 8-5 CST and say you talked to me about sending the Viper in to get serviced. From there, we can go over everything and see how the problem occurred and then make sure it doesn’t happen again. Have a great rest of your night and know that we will have you up and shooting again in no time.
As expected, Vortex will get Dustin squared away. I am sure Vortex is very interested to find out why this red dot failed as am I.
More by Nicholas C
![[NRAAM 2024] Colt's Big Bears: The New Kodiak, Grizzly Magnum Revolvers](https://cdn-fastly.thefirearmblog.com/media/2024/06/04/064422/nraam-2024-colt-s-big-bears-the-new-kodiak-grizzly-magnum-revolvers.jpg?size=350x220)
![[NRAAM 2024] The Glock G17L is Back and it's Optics Ready](https://cdn-fastly.thefirearmblog.com/media/2024/06/04/064426/nraam-2024-the-glock-g17l-is-back-and-it-s-optics-ready.jpg?size=350x220)
![[NRAAM 2024] The Barrett REC7 DI has returned!](https://cdn-fastly.thefirearmblog.com/media/2024/06/04/0643122/nraam-2024-the-barrett-rec7-di-has-returned.jpg?size=350x220)
Comments
Join the conversation
Got the Trijicon RMR....you say "OUCH!" when you pay for it but then you say "YAY!" for the rest of the time you own it.
I personally would rather have equipment that was made right the first time. Vortex is a gamble, some are great more than average are junk. 3 scopes I owned and 2 from my brother have all had t be returned out of the box for defects, 1 was sent in and returned in worse shape and with someone else's scope goggles. If you are swayed by the near flawless reviews they get then I will add that they don't print critical reviews. I tried to post a well written and polite review of their junk and even after 2 revisions to remove anything that I could think of that may not jive,as well as to make it shorter, and each time i received a notice saying it didn't " meet criteria"(No Joke). I think their customer service is so good because they have the most practice at it. All said, in fairness, I still have 1 of the 3 scopes, the one sent back twice and wouldn't put it past me to add another bad decision to the list of previous ones I've made.