We have reported catastrophic failures of Caracal pistols happening around the world. Earlier this year Caracal did a limited recall of the Model C Pistol. They have now updated the recall to over every Model C pistol in every market. They are not fixing the pistols but refunding them.
Caracal is now issuing this recall of all Model C pistols in all markets, following the completion of a full investigation. Caracal is initiating this voluntary recall of Model C pistols because the safety of its customers is paramount.
This recall affects all Model C pistols, including but not limited to those with serial numbers which start with the following letters: HM, AA, AD, AG, CA, CB, CC, CD, CE, CF, CG, CH, CI, CJ, CK, CL, CM, CN, CP, CR and CS.
If you own or have access to a Caracal Model C pistol, PLEASE DO NOT LOAD OR FIRE YOUR PISTOL. Please contact Caracal customer care immediately to arrange to have your Model C pistol returned. Caracal will provide you with a full refund of the purchase price of your Caracal Model C pistol or vouchers for other Caracal products. Unfortunately, the potential safety issues cannot be addressed through a repair of the Model C pistol and all Model C pistol’s must be returned for refund.
Step 1 –Please contact customer care in accordance with the below details and provide your name, address, telephone number and details of your purchase.
For USA Customers
Contact us at +205-655-7050 or [email protected]
For International Customers
Additional numbers will be published shortly; however please contact us on [email protected] in the interim.
If you have sold or transferred your Caracal Model C pistol to any other person, we ask you to please contact us in any event and provide us with the name and contact information for the person to whom you sold any Model C Pistol so that we may also notify that person of this recall.
Step 2 – Customer care will contact you to arrange for a refund in accordance with the above. We apologize for any inconvenience that this may cause and thank you for your patience and cooperation.
Thank you. Caracal International LLC