Glock Customer Service Issues – 90% are “User Error” while 0.05% are “Mechanical”

Glock

I recently had the opportunity to re-certify my Glock Armorer Certification as it had expired. I highly recommend that anyone who can attend a Glock Armorer course to do so. Those people include:

  • Employee of Glock Dealer/Distributor
  • Glock Shooting Sports Foundation (GSSF) Member
  • Active/Retired Military/Law Enforcement

All the instructors I have encountered or been taught by are thorough, challenge you, and you genuinely leave feeling more confident in your proficiency at manipulating the weapon and all of its 34 individual pieces.

Classroom book learning aside, what I found to be the most interesting conversation of the day was shooting the breeze with our instructor over lunch. Somehow, the topic of customer service issues came up. We talked about macho guys who limp-wrist a G27, and shade-tree gunsmiths who use their Dremel tool too much and ruin guns. The instructor eventually spit out some numbers that might surprise you.

Glock Customer Service Issues

  • 90% – Shooter/User Error
  • 9.9% – Ammunition
  • 0.05% – Maintenance (Or Lack Thereof)
  • 0.05% – Mechanical

***To be fair to Glock corporate, my instructor, and to cover my own behind, these numbers are not written in stone.

Our instructor was simply stating what he observed over many years of serving and working for the company and continually interacting with the customer service department.

It really begs the question though… If your Glock is failing you, can you look in the mirror and objectively ask, what am I doing wrong? Should I maybe not shoot the world’s cheapest, cruddiest ammo?…

Would love to hear your anecdotal evidence in the comments below. Not saying those numbers listed above are perfect, but 99.9% user error and ammo… oofta! That is incredibly reliable and I will feel like an idiot in front of my friends if have an issue with a Glock because it is probably my fault!



The outdoors, fitness and anything related to firearms are my passions. I am a S&W Armorer, Glock Armorer, reloader and am coping with an addiction to classic S&W and Colt revolvers (by buying more revolvers). I’ve been a guest writer for Sierra Bullets and love long walks to the gun range.


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  • Marc

    Is that a Glock emploee talking about Glocks? If so, there you go.

    • PK

      I’m a daily carrier of a G19, and I agree. This is obviously overstated, which I would expect any company to do to talk up the product.

      That said, my experience with my Glocks overall has been hugely positive. Very rare failures, every one of them reliable from the first round fired, and so on. Excellent pistols, if boring.

      As I’ve said elsewhere, they’re boring, reliable, generic pistols. They’re the Toyota Corolla or Honda Civic of handguns.

      • valorius

        If those cars didnt come with emergency brakes, i’d agree 100%. 😉

        • m-dasher

          if you need a safety to stop from shooting yourself….you shouldnt own a gun

          • valorius

            If you need an emergency brake you shouldn’t own a car.

          • m-dasher

            an emergency brake is for when your brakes fail……a safety is for when you dont want to pull the trigger, but pull it anyways.

            thats akin to ripping on your Ebrake because you pegged the gas and you want to stop the car.

          • valorius

            A safety is for when your brain fails. Given that we are all human, ALL of our brains fail from time to time.

          • pun&gun

            I’ll have to concur with this one. People have way too much faith in themselves.

          • tomah57

            Those are the ones that Glock themselves and wind up in the ER.

          • BR549

            If someone can’t seem to muster the discipline to fire correctly and safely under stress, ….. perhaps they should be flipping burgers.

            All Glock does is hand the cars keys to a nine year old.

          • About to blow all your minds…cars do not come with emergency brakes. That is a parking brake you are referring to.

          • Marcus D.

            Pretty much all parking brakes are mechanically (cable) actuated and operate to stop a vehicle when the hydraulic system fails; hence they are an emergency brake as well. You say tomahto, and I say tomayto….

          • Bad Penguin

            Marcus try engaging your parking break while driving and you will suddenly notice the back of your car passing you.

          • Marcus D.

            That really depends on numerous factors, including how hard you apply that brake and your speed at application. No one says you have to lock up the rear. If you have time to slow down using the transmission and gently or progressive application of the brake, not so much. My Miata allows this easily, my wife’s Highlander, not so much but it is doable. If you are in heavy traffic, well, there’s going to be an accident anyway.

          • Bad Penguin

            Slow down with the transmission is best but if you have to use the parking brake you have to make sure you wheels are pointed straight ahead.

          • CountryBoy

            Not unless you’re on a slick road. You WILL eventually notice smoke coming from the rear wheel area of your carr, and a lot of people staring at you.

            The parking brake is not intended to stop the car traveling at normal speeds, but to secure the car when parked.

          • Bad Penguin

            Doesnt matter if its slick or not. The brakes will not apply evenly. You are very correct that the brake is not intended to be used while moving.

          • CountryBoy

            Yes, it does matter quite a bit. Parking brake systems only apply braking to two wheels, not all four; normally it is only the rear wheels that have any parking brake mechanism in them at all. With only two wheels braked, there is insufficient braking power to “lock up” those wheels on a dry, high-traction surface, and they will not then “skid” the wheels unless on a slippery surface, such as ice. This is why ice racers and rally drivers can use the parking brake to “steer” and assist in turning the car, since it will be uneven – not between the two braked wheels (because their is an equalizer mechanism to ensure the force is even from side to side), but between the front and rear pairs.

            Check out the YouTube videos of cars using this technique, whether in ice or rally racing, or just having fun. Often the prepped cars have their ratchet latch removed so the handle doesn’t need the button on the end pushed to release it.

            It’s a lot of fun to do in an icy/snowy parking lot too!

          • JT Wise

            BUT WAIT, THERES MORE… it’s actually two brakes in one! It’s a parking brake and an emergency brake! (it slices, it dices…)

          • Gary Kirk

            What about the other part of the system.. Is it a brake release, or a brake lock??

          • William Brann

            BOOM!

          • Heretical Politik

            I drive a manual. E-brakes are mandatory.

          • valorius

            But, but you can just leave it in 1st gear! 😉

          • Jon Hammett

            Not on a hill. Your car will roll and you will damage the transmission even if the. Ar doesn’t roll.

          • Bill

            Go ahead, I’ll watch you drive it thru the wall of the garage. Humans are the craziest people.

          • valorius

            s.a.r.c.a.s.m.

          • Bad Penguin

            The cars are supposed to be left in gear when parked but the parking brakes are also to be engaged because it is not uncommon for the vehicle to pop out of gear.

          • Marcus D.

            For automatic transmissions, it is not in gear, but instead there is a pin that locks the transmission when the car is put in park. IN San Francisco, the tow drivers will unbolt the transmission lever and put the car in neutral. In Chicago, the tow drivers were famous for just dragging the car along until the pin broke.

          • Bad Penguin

            You may notice a small access panel beside you gear shift. Thats the transmission release

          • Wake Up

            Every manual transmission car I’ve ever owned will roll in gear when parked on a steep enough hill. Both of my current cars will slowly creep down my driveway as the engine slowly turns over.

          • valorius

            It’d have to be a really, really steep hill.

          • BR549

            And parking pawls have been known to break or slip.

            Not a Glock fan, myself. I think the reason they are so common is not because they are so much better or reliable, but because of the sales strategies and buy-back programs. I look at a Glock and think of MicroSoft; overselling its product, convincing everyone how superior its products were, while driving the competition out of business; not to mention that it has ALWAYS been a mediocre product line.

          • AR_Libertarian

            Very foolish Mr Bond. Left my 280Z on a steeply inclined drive without a parking brake applied. Came out 20 minutes later to see it slowly backing down the drive as the weight of the car slowly compressed the pistons in the little 2.8 litre engine. It would roll back 4 or 5 inches then stop for a bit. Then do it again. Lesson learned.

          • valorius

            LOL

          • seymour099

            In cold climates an e-brake helps the steering wheel turn the car…
            If you know how to use it, it’ll also stop a car very quickly on pavement.

          • valorius

            I hope you realize i was being sarcastic, though it seems you did not.

          • Flyingfish42

            Yes they should, and they should be required to do daily trigger checks to prove the gun is “unloaded” while pointing it at their own foot.

        • CaptainGroovy

          The problem with your logic is the “emergency brake” is actually a Parking Brake it only somewhere in the past 20 years or so it has been referred to as a emergency brake for some strange reason. Before you put up your BS flag go get your owners manual to your car and look what they tell you to set when you park your car. Just a FYI before the original automatic transmissions did not have a Park nor do automatic transmissions in medium duty or heavy duty truck today.

          • valorius

            You don’t need a parking brake. If the grade is too steep, park somewhere else. BTW, ex auto tech here.
            Oh…and s.a.r.c.a.s.m.

        • AlDeLarge

          Even cars with automatic transmissions need PARKING brakes. If the incline is too steep, the parking pawl can bind and it becomes impossible to get the transmission out of park without breaking something or releasing the pressure. You should set the PARKING brake in Neutral and release the brake pedal, let it settle and then shift into park. When it’s time to go, press the brake pedal shift to your desired gear, then release the PARKING brake.

          The PARKING brake is better than nothing during a complete brake failure, but it was never intended to be an emergency brake.

      • Machinegunnertim

        Only they are no longer low priced like a Toyota Corolla or Honda Civic. Glock is ripping us off because they know they can.

        • Johnboy70

          My 42 is so unreliable I’m trading it when my wife’s back is turned. Was a christmas present but she won’t know its gone.

        • Mikial

          So don’t buy one. Simple as that.

          • Machinegunnertim

            I won’t give Glock a dime of my money, but my manager at work is a glock fanboy and decided we all should carry 17’s. So i am forced to use one anyway. It sucks, I’ve fired a whole slew of 9mm pistols in the same class that cost less, hold more ammo, have far less recoil and flip, are much more ergonomic and are just as reliable yet I get stuck with the worst of the bunch.

        • Robert Kalani Foxworthy

          Honda Civic nor Corolla are not cheap any more either

      • I have described Glocks as the Honda Civic of handguns for years, and while fanboys usually get butthurt over it, I say it with much esteem. I love Glocks and am a huge fan of the gun, but let’s not fool ourselves into thinking they are “nice guns” – they are, like Civics and the like, extremely reliable, economical, affordable, and consistent…but also very basic, utilitarian, and mostly soulless. Which is exactly what they were designed to be.

    • Exactly, somethings that Glock considers ok, may not be ok for consumers. Like brass to the face.

      • john huscio

        Never had that happen with any of the several glocks I’ve owned.

        • GlozArmorer

          I’m a Glock Armorer – did mine two years ago. And I own both a G17 and a G19. Never an issue w/ the 17. The 19 throws brass to my face 4 out of five shots.
          I was also a naysayer of the “brass to the face” – ’til it happened to me. Still have to order a new extractor, see if that makes it better.

          • Holdfast_II

            Just think of it as a training enhancement – your target is shooting back to you. . . and at no extra charge!

            My G20 with the .40 S&W barrel is notorious for shooting brass at my face, but that thing has so many non-Glock parts in it that I can’t really pin any problems on Glock any more. But it’s a range-only FranckenGlock, so I don’t really mind.

          • James Young

            “brass to the face” issue not an issue. It’s a feature.

          • Salvador Ruiz

            Maybe a facial improvement. My wife is over my shoulder telling me not to post that oh well…

          • retrocon

            Yup, you’re supposed to catch it with your mouth… you know, for reloading.

          • John Doe

            James Young – do you work for Microsoft?

          • john huscio

            My gen 3 19 rockets brass into space like a G3 or FAL.

          • Robert Harper

            At least with the FAL you can turn down the gas so the brass doesn’t go into orbit. 🙂

          • Rogertc1

            FAL is a Battle Rifle. Glock is a pistol.

          • Lo Andy Kruth

            Waow really?

          • The Osprey

            I own a 19, a 21SF and a 17. All are Gen3 but 17 is much newer. The 19 and 21 were made in Austria and the 17 at Glock’s US plant in Smyrna, GA. The 19 and 21SF are fine but I get constant brass to the forehead with the 17.

          • Salvador Ruiz

            My G17 was made is Austria. A Gen 1 in fact. No problems…even after 31 years 🙂

        • I personally own 4 Glocks, and have shot many others. IME all Glocks have some percentage of vertical ejection. But with newer Glocks like the late Gen 3s and Gen 4s that percentage is even higher, with some going straight for the forehead.

          I have a Gen 3 with a 20% brass to the face rate. I turned it into a permanent sims gun because I was so frustrated with the brass to the face.

          • Nicks87

            I’m a Glock guy but I have personally witnessed a gen 4 G19 habitually eject brass to the face of a right handed shooter. I know, its hard to believe but it happened!

          • R H

            Also a fan, and have had some issues with brass ejection on a Gen 4 19. To be fair it’s only a problem when using low power ammo, but I’ve gotten a casing stuck between my glasses and eyebrow while shooting (that one left a mark).

        • valorius

          I have. Had a G2 Glock 19 that loved to shower me in brass.

        • I had a Gen3 G19 do it. I swapped extractors with an older G17, which fixed it.

    • Giolli Joker

      Taurus employees may be saying the same about their products.

      • edicius4

        We do.

  • PK

    While I’m sure the numbers aren’t quite that favorably skewed toward Glock as a whole, nearly every failure of a Glock I’ve come across has involved user error or bad ammunition. There have been durability issues at times, such as cracking/splitting frames and of course the whole recoil rod issue that the subcompacts had, but overall I agree that they’re reliable pistols.

    They’re painfully boring, but they’re good handguns.

    • Independent George

      I’m not sure this is just Glock, though. I (briefly) worked a job in a tech support, and anecdotally, I’d say that 90% of the problems were also user error (and computers are a heckuva lot less reliable overall). Heck, I’ve been on the other end and called in my own tech issues easily resolved by the user. It’s where ‘RTFM’ comes from.

      • PK

        Amen to that! The vast majority of any product’s failures being caused by improper use means that a whole lot of the design process is refining things so you literally cannot use them incorrectly.

        If someone can’t use it wrong in one particular manner thanks to design features, then failures caused in that manner are entirely eliminated. There’s always just “one more” way to make something fail, of course, but for products such as the Glock handgun, it’s been largely refined to the point where it’s hard to cause failures at all.

      • Paul White

        Yep. I used to be our front line IT at work (thank God that’s done and over with) and man oh man so many PEBCAKs.

        • PK

          That’s an acronym I haven’t seen in a long while!

          • Dougscamo

            Not being in IT, I had to google that…pretty funny….

    • valorius

      Dont forget the front sights that flew off while firing. Or the case ruptures due to unsupported chambers. Or the legions of people who’ve shot themselves while re-holstering their glock.

      • Michael Powers

        If you shoot yourself during reholstering, you probably shouldn’t own a gun….

        • valorius

          Tell that to the police chief whose drawstring got entangled in his holster and caused his Glock to discharge upon reholstering- on camera.

          • Michael Powers

            Police chief….that says it all…obviously not paying attention to his gear if he let his clothing get into his holster. ..but sure, blame the gun…

          • valorius

            Or the patrol officer who was reholstering his gun in a rain storm and had the same thing happening to him. Yep, it’s everyone’s fault but the gun.

            “It’s not the Porsche 1975 911 turbo’s fault that it (always) crashes rear first into a wall if you change the throttle setting- it’s mine for being so foolish as to think i could actually brake or change throttle settings in a curb.”

            The glock is a pistol designed for the lowest common denominator. Not what i’m looking for in a pistol.

          • Michael Powers

            Rain made the gun go off? Or clothing he was wearing?

          • valorius

            Drawstring blew into his holster.

          • Michael Powers

            Ah I see, you don’t like glocks, you should have just said so.

          • valorius

            There’s a reason i don’t like them, and it’s not just cause they’re ugly. 😉

          • Michael Powers

            Ok, I am curious, why don’t you like them?

          • valorius

            Pretty sure i covered that already.

          • Michael Powers

            So they are ugly, a sight fell off and two cops were stupid…..great thanks for that deep analysis.

          • valorius

            It’s a pistol for the lowest common denominator. For people unable to become competent with a DAO trigger, i believe was my rationale.

          • Marcus D.

            Then there was the guy who killed himself in front of his kids because of a holstering issue–the front edge of the old holster caught the trigger. Sure you could say “user error,” but that would not have happened with an XD or a 1911. there are others that a Google search will quickly recount.

  • Rob

    “73.6% of statistics are made up.” In this case this one even has a triple astrisk directly beneath it to say it is made up.

    • Dougscamo

      I thought it was 97%….

  • I’m not so up on the Glock armorer course. I didn’t find all that much new content. I think I took maybe a small notebook page worth of notes, and most of that was on the peculiarities of early Glock 19s.

    IMO it is about 2 hours of content crammed into an 8 hour day.

    • Agreed. Maybe it depends on the instructor, but the class I took was just detail stripping and reassembly over, and over, and over again.

      The advanced armorer’s course was more interesting, and I actually got something out of it.

      • I got so bored that instead of just removing the part in question for each step I would strip down the entire pistol, build it up, and strip it down again.

  • Raptor Fred
  • Vitsaus

    90% seems conservative for a quality manufacturer. Being in the industry long enough, you wonder how some people are even able to get a round into the chamber with out hurting themselves.

  • Uniform223

    No the glock is infallable and superior above all others. It was handed down to us by the gods so that we may have a proper striker fire composite hand gun. It should have won the US Army’s MHS to become the M17.

    It’s either glock or nothing. Glock for life.

    • PK

      I only ever encounter people mocking people like that, never the obnoxious fans themselves. It’s like the stereotypical annoying vegan spouting about how plants are the only way to go, or loud crossfit/P90x fans.

      Strange how that works.

      • Phillip Cooper

        I personally know both the vegan and the P90x sorts. You’re lucky you don’t.

        • iksnilol

          I swear, they’re worse than wannabe communists.

        • PK

          I’ll count myself lucky! I truly believed that to be nothing more than tall tales for the most part.

      • Giolli Joker

        FN P90 on the other hand…

        • PK

          YOU LEAVE MY BABY ALONE!

          Okay, you have a point.

    • valorius

      Step away from the safe action son… 😉

    • jlarson41

      God told me if it wasn’t designed by John Browning it is second best.

      • Fox2

        At best, second best.

  • Stu

    I’ve had dead triggers on three different Glocks. Maybe it is me. In any event, if Glocks and I can’t play nice together, we should not reunite.

    • Big Daddy

      Brand new out of the box? Or used that people tried to bubba?

      • Stu

        Straight, factory, unbubbaed, owned only by me.

        • iksnilol

          Those are the economy models. You save money on ammo with them.

        • PK

          That’s stunning. What an experience to have! I hope you contacted the dealer or Glock themselves and had it made right before selling them off?

          • Stu

            Oh, they all went back to Smyrna; often more than once. I could never trust them, though. I suspect they’re still plugging along just fine for someone else.

    • Ted Unlis

      With all due respect Stu, I believe you’re a ****ing liar.

      • Stu

        Believe what you will. It is true. And I do love the “all due respect” followed up by calling me a “f bomb liar”. Keep it classy, Ted.

        • Louis McCluer

          I’m in the same boat with Stu. I carried a G2 mod 17 for a total of 9 years with twice yearly quals, a firearms course of 600 rounds, including a qual course, and shooting a box every other month for practice, all LEO practice ammo. I then traded it for a G3 mod 22, one qualification course, after that just shooting practice ammo, maybe three boxes of cheap ammo from Wally World, and I can’t recall ever getting hit in the face. I may have gotten two or three that hit my chest or went down my short, but that’s it.

          I’ve been thinking of trading my Mod 22 for a G4 Mod 19, because I’m not a LEO anymore, and want a smaller frame for CC. But if this is an issue with the G4’s, I don’t want any part of getting rid of my G3 Mod 22.

    • M40

      Sounds like it might be you. I’ve been shooting Glocks for 20 years. I have a half dozen of them, and have plenty of friends and family that own them… and I’ve never once seen the issue you describe. What are the odds that you’ve had the same nearly impossible issue in 3 different Glocks?

      By any chance, does your index finger resemble Arnold Schwartzeneggar’s arm?

  • Fffghll

    Ask not how your Glock™ has failed you. Ask how you have failed your Glock™

    • 1911a145acp

      I lol’d with a Hyannis Port MA. accent…..

    • Blkojo

      Good timing. JFK’s 100th birthday yesterday.

      • pun&gun

        What a coincidence. Mind blown.

      • Mac

        “Ich bin ein Deutsch-Wagramer ” 🙂

  • Get over it fanbois

    Wonder how many of those user errors are nostalgia ninjas who still insist on carrying their Glocks in “condition one”. Despite the fact it was never meant too.

    • Phillip Cooper

      Can you cite a source for this? What condition should it be carried in?

      • PK

        Especially strange statement to make, given that the pistol is designed to be safe six ways from Sunday while loaded, so long as the trigger isn’t pulled.

    • S Spitz

      You got anything to back that up ??
      As a gun with a empty chamber is a paperweight.

      • Herp

        Can you rack the slide on a paperweight and then discharge bullets from it?

    • 1911a145acp

      Hmmmm…… is that Glock’d and locked?

    • JD

      Here we go, another expert that carries chamber empty. Sell your guns, buy pepper spray.

      • Get over it fanbois

        Nah, Isreali style is better and Jeff Cooper was a hack.

        • JD

          HAHAHAHAHAHAHAHAHAHA please, for your own safety and the safety of your loved ones, sell your guns.

          • Get over it fanbois

            Nope. I keeping my guns and not one of them is a mall ninja POS carried like an obsolete crap weapon. To piss off people like you.
            Good luck with keeping your hands.

          • Get over it fanbois

            Nope. I am keeping my guns and not one of them is a mall ninja POS carried like an obsolete crap weapon. To piss off people like you.
            Anybody who carries it the way that fat industry hack suggests deserved to lose their fingers.

          • JD

            Lmfao! You don’t piss me off, I could care less about your decisions. But just so I’m clear, what exactly is a mall ninja POS that you speak of? And I’d also like to know the carry method you have an issue with. Me personally, I would say anyone who carries a gun with the chamber empty, is a mall ninja. See, mall ninjas are considered low skill. Someone that is scared to carry with one in the pipe, is scared because their skill level is low.

          • Get over it fanbois

            Nope. It’s low skill fatties who carry one in the the pipe. Only a worthless obsolete weapon needs mall ninja carry(ie 1911). Strikers don’t. These pistols were never designed for mall ninja carry. So they mall function. If your too fat to rechamber a round, maybe you should carry a Derringer.
            Strikers are superior and don’t need mall ninja carry like crappy hammer pistols.

  • Dr. Longfellow Buchenrad

    I would say that distribution is probably about the same for all serviceable pistols.

  • Hoplopfheil

    I think this also describes issues with most firearms, and also all electronic devices.

    • iksnilol

      Software isuues are space time continium distortion. For chrissakes we made a rock think.

      • Dougscamo

        Yeah….like the Discus engine….

    • Twilight sparkle

      I’d like to see the 9.9% of electronic device issues that are caused by ammo https://uploads.disquscdn.com/images/8a6c40be865bf197a450664a4033fe3399a740e054ce1c0a9b93972d108c159a.png

      • Hoplopfheil

        Somebody shot an Original Xbox once and it kept working. I’d like to Mythbust that story for myself.

      • Giolli Joker

        I guess RatedRR/FullMag is the cause of that 9.9%.

  • dhdoyle

    OK. Numbers time.
    Regarding mechanical failure – 0.05% is one per 2,000 calls. How many busy Glock armorers can run 2,000 tickets in a year and not find one single mechanical problem? Sound off, please.

  • USMC03Vet

    I’m sure when the police got their newest Glock and the slide flew off during training it was considered user error as well.

    • iksnilol

      It was, why did they pull the slide back? If they didn’t it would’t have flown off.

      • USMC03Vet

        They used the slide stop as a slide release!

    • PK

      I’ve seen that happen with a number of Glock pistols! It apparently has something to do with being able to install the takedown lever, which is part of the locking system, in either orientation. The front part has to remain toward the front if tolerances are just wrong, or so I was told. It’s puzzled me, that’s for sure!

      • The slide lock (the flat piece with the tabs that you pull down to remove the slide) has a groove that engages the barrel. If it is put in backwards, so that the flat side faces the barrel, then it won’t hold.
        There’s really no reason for a user to remove the slide lock, however.

  • Joshua Graham

    So perfect I had to replace the extractor spring and extractor with an Apex part to keep it from launching brass into my face.

    • MrBrassporkchop

      It couldn’t have been a glock issue. That’s impossible since they’re perfect. Maybe you have an impossibly large head? Do you have a Bob’s big boy head by chance?

    • Twilight sparkle

      Brass in the face isn’t a real issue. Not even a minor inconvenience, that’s just part of shooting

      • Jai S.

        What if you are shooting in a defensive situation and forgot to put on your eye protection first. A spent piece of brass can seriously damage your eyes.

        • Twilight sparkle

          A slightly warm piece of brass that’s been properly extracted and ejected isn’t going to just sear itself to your eye, sure brass has a low specific heat so it’ll transfer its energy fast but it’s not going to stay there long enough to actually do any damage. I’d much rather have a properly working gun than complain about some warm brass

          • edicius4

            Clearly you are just a fanboy of Glock and not being objective. Even slow moving brass hitting in you the in the eye could be a life or death problem in a defensive situation. The sharp edge on the casing could easily damage your cornea moving at normal ejection speeds.

          • Twilight sparkle

            I’m not even a glock fan, I much prefer CZs if you really want to know… I just appreciate firearms that work and glocks work perfectly fine, they have plenty of other reasons that I avoid them like poor ergos and ugly overall designs but warm brass isn’t an issue

          • John

            Hey Sparkles, you must be shooting primer only because brass comes out of MOST guns SEARING hot and 9mm is no exception. It is “warm brass” after sitting on the table for a few minutes.

            The next time you shoot, just shoot one round and grab the spent case IMMEDIATELY after it leaves the gun and squeeze it in your hand for few seconds then tell me how “warm” it is.

          • Twilight sparkle

            Okay there’s only one problem with that… you’re face doesn’t tend to squeeze brass when it gives you a tiny boop you on the head.

            Sure warm brass isn’t very fun to touch but it’s not something worth making this fuss about.

          • John

            I just got a brand new piece from an unnamed maker, (rhymes with Schplooger) that spits brass at my forehead, this is completely unacceptable for a modern firearm. If you don’t complain, they won’t fix the problem and, YES, it is a problem for the rest of us. In a high stress situation, a boiling hot piece of metal hitting you in the face is not conducive to good shooting technique.

          • Jai S.

            And I would argue that a gun that consistently ejects brass to a shooters face isn’t a properly working gun. In the 1911 world, that’s a gun with an improperly tuned extractor.

            We are in a small arms renaissance. There are a tremendous amount of reliable, light, high capacity handguns to choose from. I’m going to choose one that doesn’t consistently eject brass to my face.

            Also, I have a friend with a blister on her eyebrow after a range session from a piece of brass that was caught between her glasses and her face. Why deal with that?

          • Marcus D.

            I guess you’ve never gotten a brass burn. I certainly have from a freshly ejected case. True, these are just first degree burns, but I don’t think I’d want one on my eye. (Glad I wear glasses!)

      • edicius4

        I’m going to have to say that is demonstrably false. Any well engineered gun shouldn’t pelt you with hot brass in the face; and most don’t (though I do get ricochets of the lane dividers at the range that hit me sometimes). If guns I own that cost less than a 1/3 of of my one Glock, manage not to hit me in the face with brass, than neither should the Glock. That being said, my Glock 19 works great and I have not had the ejection problem mentioned… but I still have a hard time justifying the cost, especially when looking at cheaper guns in my safe that perform as reliably, and as accurately as the Glock… Brony opinions don’t count anyways.

      • PK
      • Core

        The truth is most firearms are designed not to extract brass in your face under normal conditions assuming the system is functioning as intended. Poor clocking is a result of poor timing in the cycling of the action. Joshua Graham: It’s usually the result of improper main/recoil springs for the ammunition type. A new extractor and spring may just be a band-aid. It can also be more complex depending on the platform like a gas system etc. However, I will say I’ve been in some hot environments in my military years shooting a diverse selection of light machine guns and carbines and aside from a few hot casings going down my blouse a time or two and sticking to my fleshy bits and a few in the eyes and face, I’m happy to announce I survived and some may say even flourished.. Hot brass burns but with the exception of a big-bore, mini-gun or a cannon I wouldn’t get my Jockeys in a wad over it. You really want to address the extraction issue though, because it will end up ripping the case in half and causing a severe malfunction that can take your gun out of the fight, it also prematurely wears your extractor or breaks it.

        • Joshua Graham

          Recoil spring is/was factory part in the middle of its recommended service life.

          I’m convinced it is an issue with the extractor spring being weak and wearing out far faster than past Glock models.

      • Joshua Graham

        5/10, poor quality trollpost

    • SGT Fish

      or you could work out your forearms more…

  • LCON

    “Have you Tried unloading and reloading again?”

  • Ark

    Uh-huh. As a bridge manufacturer, you should take my word for it: I can get you a killer deal on a certain landmark bridge in New York.

    • Major Tom

      I can find you one on a certain bridge in Canon City too. And I can get connections on a guy who has a steal of a sell out of San Francisco. Recently discounted!

      • Cal S.

        Canyon City, Colorado? Be sure you do a BridgeFax, ’cause that thing went through a fire…

        • Major Tom

          It got fixed.

  • iksnilol

    BREAKING: Glock says Glocks are good!

  • Jai S.

    I guess I’m in a crazy minority. I have a 4th Gen 34 that couldn’t reliably cycle. Changed out every spring, updated the trigger housing/ejector to the latest version, swapped to the 3rd gen extractor and eventually an APEX FRE. It now cycles reliably but with only hot ammunition.

    • T Rex

      Bull$#it!

  • Ron Wood

    Bought my first Glock 17 in ’86. Had a defective mag from the start which caused one malfunction a couple years ago. I have owned models 17, 19, 21, 22, 23, and 30 gens 1-4. The only problems beside the one listed above we’re caused by 45 auto handloads with semi-wadcutters. I prefer shooting the new Sig p320s and M&P 2.0s at the range but the Gen 4 Glock 19 and 21 are always loaded.

  • 1911a145acp

    My personal observation is that 100% of GLOCKS will malfunction 90% of the time when 10% of the internals have been replaced with aftermarket “enhancements”

  • John

    Actually, 100% of Glock owner’s problems are user error…..they bought a Glock!

    And the above statement is 100% a joke…well….90%.

  • QuadGMoto

    I’m proud to say that I have never has a Glock failure.

    … ’cause I don’t have one. (Somebody just had to make that joke. Might as well be me. 😏)

    • Roger V. Tranfaglia

      HEY Get the GLOCK or get a Hi-Point….NOW!!!

      • Robert Kalani Foxworthy

        I never had a hi point failure. Because I polished the ramp and used +p ball ammo.

  • How much of that 0.05% is the ejector on the Glock 36?

  • Get Freight

    Have owned a 23 for about 2 years. Taken to training classes and range days constantly. Rain, snow, sun, etc… About 4000 rounds with a 9mm conversion barrel. No other part swaps. And about 2000 in .40. may eat my words shortly but not a single malfunction that was not induced for training purposes. I do get a few to the face on occasion with both barrels.

  • Tom Currie

    Nyet, the Glock is Good

    • Jeff S

      Nein der Glock ist fein.

  • Ted Unlis

    There’s a reason that for three decades Glock has the lowest percentage of warranty returns of any manufacturer that produces LE duty weapons. Predictably, the Glock haters can’t handle it when their bull$#it and lies are refuted with facts.

  • jonp

    This might go for most firearms except the really crappy ones. Most of the failures I see are not from the firearm, they are from the shooter or the ammo. Limp wristing the small plastic guns is a primary cause of things.

  • Taylor Hardin

    I work at a gun shop that only deals in repairs and doing custom work. Myself nor the guy I work with are a Glock armorer, as a result of that they wont send us a single part. Not even a spring. They want us to mail it back to them. So because of that I think Glock the company is retarded.

    I would say the number one issue I see with Glocks coming in are the mag releases going out. After that its some random part breaking internally, but they mostly a good guns. Don’t see them in too often unless people are getting custom work done to them.

  • Ted Unlis

    Good question. So why are you lying?

    • Jai S.

      Examples of these problems aren’t rare. You can find people with many Glocks, and they will have one reliability issues.

  • Ryan L

    another glock article from another glock apologist…I must be on the internet.

  • Gary Griffiths

    I get so tired of hearing “limp wristing” as a shooter-fault for reliability issues. Unless your handgun is strictly a range toy, it should function reliably regardless of how tightly or loosely it’s held, in any firing position. Hell, I’ve got a TAURUS that’s 100% reliable with any ammo, even when held only between the thumb and trigger-finger. Back in the day, when Glock was competing in the Army’s XM11 pistol trials, the only catastrophic failure was a Glock 19 in the 5k round endurance test. Before the item manager even found the cause, Glock publicists generated a press release saying that the failure was due to SEAL teams using “hot submachine-gun ammo” which was untrue. The failure occurred with regular M882 ball ammo, which was hot, but what the ammo specs called for.

  • 58sniper

    Glock told me it was the ‘rule of nines’. Glock problems are:
    90% user related
    9% ammo related
    .9% gun related

    In my experience, this tends to be fairly true.

  • zlittle

    Brass to the face, brass to the face. None of mine have ever done it but, I had a Hi Power that would drop brass into my shirt pocket every time. But I reload so it’s ok.

  • hippieatheart63

    Back in the day when Glocks first came out….my brother gave me one…..use to get my ammo at a local gun store and reloads were cheaper than new……use to come in baggies…..50 a pop…….never ever had an issue with that ammo in other firearms until I tried it in the Glock, Failure to feed issues like the casing was to big for the bore on all different reloads I tried and I tried a lot of different ones all with the same issue. Only factory new ammo would ever work in that pistol and the trigger sucked. Got rid of it asap and have always giggled at the slogan “Glock Perfection”…..if they are such a “Perfect” firearm why are so many people buying all the after market triggers and parts to improve on an already “Perfect” firearm. Not bashing, just wondering, to each his own, freedom of choice and all. My Ole’ Lady has a G42 w/ streamlight TR-6 light/laser and she loves it…..never will I buy any reloads for her to practice with though. I did just purchase my first striker fired pistol…. a NIB Canik TP9 V2 (insert Glock fanboy GASP) and it has a great DA/SA trigger for me for a striker fired weapon.

  • pete

    Well I can tell you that with 1911’s, it’s 100% user error. No 1911 has ever had a malfunction of any sort.

  • Nathan Means

    Between me and my glockticool buddy I have put over 5k rounds through multiple guns. I have never seen a glock failure that was not bad ammos fault. They make good guns. That being said my CZ will fire even if limp wristed or held upside down, even with bad ammo. So is that just a standard for well made polymer guns? Mabye…. Does glock make good guns? Yes…. But dont forget about the other guys that make pew pews.

  • JD

    Youre either a bot, or one of the stupidest people on the web.

    • Get over it fanbois

      Nah. Maybe you need to lose weight or get a real pistol.

  • Sivispace

    The main mecanical issue with the Glock is the springs. Change them every 5000 rounds and your Glock will never fail. I like the Zev Competition set for my Glocks.

  • Louis Bethel

    So you took a conversation and decided to publish it as facts?
    You didnt bother to call the factory to check for accuracy?
    Wowzer.
    Let me tell you about the aliens that landed in Colorado last year.
    Maybe you could publish that as well.

  • Louis Bethel

    Did the Waitress say that the sandwiches are delicious and serve you the “world’s best coffee”?

    Any other conversations you want to print as fact?

  • teesquare

    90% of theses statistics are 108% bullshit.

  • uisconfruzed

    I’ve had a G23 & G27 for 15+ years, the only glitch was from an old aftermarket recoil spring.

  • Mason Murray

    Had a G21 2 years ago that had really bad frame battering in about 600 rounds of exclusively 230 grain PMC bronze ammo, all stock parts. Sent it to Glock and they told me it needed a new frame and the frame battering was my fault because I was shooting high-pressure ammo, told them it was 600 rounds of the above ammo, and the guy called me a liar and said all my ammo had to be +p, based on what he’d seen in the past. Refused to service it without me buying a new frame.

    Sold the G21 cheap and built a 1911 so I’d never be stuck SOL, dependant on one company’s CS again. No regrets thousands of rounds later.

  • Bad Penguin

    I am not a Glock Fanboy but I have two. Most malfunctions I have had were when I bought my first one 25 years ago and they were my fault. The second I bought had had some feeding from the mag issues that I have to exam in more closely and could very well be my fault also.

  • Tango Down

    In addition to asking themselves, “Should I maybe not shoot the world’s cheapest, cruddiest ammo” maybe more importantly they should be asking themselves, “Should I maybe NOT be shooting one of the cruddiest handguns”?

    I mean really, are Glock owners really that surprised when their overpriced piece of tactical Tupperware that they’ve had to pour an addition amount of money into to make it almost as good as a factory off the shelf quality handgun, fails and breaks?

    When you have to put as much money into making your gun decent as what it cost or in some cases, twice as much as the gun costs; shouldn’t that be an indication that your procuring a piece of crap?

    https://uploads.disquscdn.com/images/2bb1a4b8bd0500bb237091236ce76b307b1141fb031178a58989a36accbcbb43.jpg

  • OldGringo

    When the Glock 42 first came out, it received complaints of jamming….I happened to attend a military only event where they were offered to military and retired military only. I bought one and had it autographed (by the “gunny” R. Lee Ermy) for my grandson who was in Afghanistan at the time. . At the event were a number of Glock officials with who I had a nice chat along with gunny. I mentioned that I had seen reviews about jamming issues. A really nice guy chatting with us, assured me that every Glock 42 that had come back to the factory worked perfectly and all were simply limp wristing, by guys who thought you could just let the tiny gun hang loose in your hand. I also talked to one of their techs who told me the exact story. Mine has never, ever, had any failure and I shoot the cheapest Walmart stuff I can find. Buy the way, the nice guy chatting with myself and the gunny, turned out to be the US Vice-President of Glock. I own dozens of handguns and am blessed enough that can buy anymore I might want, but my daily carry is a Glock 43…just FYI….never really liked them really, just carried them in law enforcement and know they work 100%. What’s in your pocket?

  • OldGringo

    Guns and Ammo did a story on the top 10 single stack 9mms, in July 2015. Of the top 10, only the Glock 43, Taurus 709 Slim and Walther PPS fired over 1,000 rounds without jams or issues. All the other major brand names had issues. Glocks are just designed well and don’t break much. Having been in law enforcement, I always preferred a gun with an external, manual safety just simply because you fight a lots of bad guys and sometimes more than one. If your gun gets out of the retention holster, then any of the attending thugs can just pick it up and shoot you. Studies have shown that bad guys don’t always know how to take a manual safety of, so while they are figuring it out, that gives you that extra half second to get to your back up gun. That said, a Glock 43 is what I carry for my town gun. At age 68, when I hike in bear and cat country I carry a real caliber wheel gun. Also, anybody can learn to shoot a Glock, not everyone can shoot a 357 or 44 well.

  • robert T Foy

    Buy a SR 1911 it’s like a Glock for “Men”!!!

  • cisco kid

    One of our local gun shops that had problems with Glock and got nothing but the arrogant run around that it simply could not have been any fault with their pistols finally just quit selling Glocks altogether. Glock has had multitudes of recalls over the years and called them “upgrades” as if the public would be too stupid to know that it is one and the same thing. It only verifies their arrogance and their attempt to avoid law suits over defectively made weapons. Glock has settled numerous law suits over the years “out of court” by buying off the plaintiffs. Just last summer Glock had yet another recall on one of their new models and again called it an “upgrade” just to insult ones intelligence and reinforce their own arrogance.

  • BeenThereDoneThat

    I had one of the old Model 23 “original” units just after they were released. It had the old two piece recoil spring, just the spring and the guide rod, NOT THE newer “captured” ones!!! Never an issue. I worked at a range and it got shot often and cleaned seldom. One day I decided to “upgrade” the recoil spring to an third party unit (I honestly do not remember the brand, but it was one of the top names) titanium captured units. Couldn’t even get through a mag full of ammo with an issue, FTF, FTE, etc. Put the olde two piece back in, worked! Ordered a new Glock captured three piece (guide rod, spring, retaining clip), installed, worked. Tried the titanium unit again, failed!

    Been a Glock Armorer since 1990.

  • Bob Duffey

    I have a Glock 23 that I purchased in 1994 that now has well over 10k rounds down range and have never had a single malfunction with it. I was a state certified law enforcement instructor, a NRA instructor, as well as taking the Glock armorer’s course twice. I’ve never fed cheap ammo through it and it’s still my most accurate and most comfortable shooting Glock. I also have a 27 and 43 that have had no problems either.

    After taking my former department through transition from revolvers to the Glock 22, I couldn’t agree more that almost any issues that arise are related to poor shooting habits that must be corrected.

  • Terry Smith

    Bought my first Glock G17 Gen3 almost 20 yrs ago. Probably close to 75-100K rounds thru it. Still shoots reliably & smooothly. The trigger is perfection. Over the years bought G42, 26, and 19. More 10’s of thousands of rounds. I’ll admit mechanically brass in the face incidents are not quite double what is stated above. That makes it about .075% in my experience. Still nearer perfection than most and no I’m not an employee and I buy my guns at retail.

  • cisco kid

    Glock has had 3 recalls that I am aware of because of improperly designed feed rails. In guns with too long a rail the guns jammed up. In guns with too short a rail the slide fell off if the gun would be dropped and coupled with the defectively designed passive firing pin safety on the older models the gun could fire just when dropped even if the slide did not fly off of the gun.

    A Glock can fire out of battery (again a defective design). If you do not believe me try seating a high primer in an empty case and then ease the slide almost but not quite closed and then pull the trigger (do not do this with a loaded round). You will see a dent in the primer which could indeed set off a sensitive primer. When this happens with a loaded round the gun can blow up in your face. Its made even worse due to Glocks generous “over throating” with the chamber. Again if you do not believe me I have experimented with its oversize chamber by loading way oversized lead bullets just to see if they would chamber. They did, but the same rounds failed to chamber in many other brand handguns. Yes oversized chambers make feeding and reliability better when the gun is dirty but you pay a price for that if something goes wrong with the ammo or the firing sequence in regards to safety. In past history guns like the .303 British with a weak lock up and oversized chamber have also been known to blow up far more readily than guns with stronger locking mechanisms like the Japanese Arisaka that also had oversize chambers but did not come apart with a detonation because of an oversize chamber.

  • cisco kid

    I had a trigger spring break in my Glock 19

  • cisco kid

    I have had my Glock misfire due to its weak ignition system. If a Glock gets cold and is also dirty it can and will misfire.
    A Glock will misfire with a high primer due to its weak ignition system as compared to all my hammer fired guns that pass this same test.
    The Glock has a hole in the grip which is a super highway for dirt and dust to enter the mechanism and coupled with its open firing pin channel it will clog up with excess lube or dust and dirt which coupled with the weak ignition system will cause a misfire especially if the gun is extremely cold as in the winter time.
    I also have had brass thrown in my eyes by both my Glock 17 and 19.
    I had a glock in .45 acp that would not feed ammo. It went back to the Factory 2 times and they finally admitted they could not fix the problem. Why? Because the first model made in .45 acp did not have a proper magazine for it, as they were using a magazine out of a .40 Glock figuring “it was good enough” until they designed a proper magazine for it. Well it was not “good enough” so I sent my .45 acp Glock back and got a refund.
    I broke a trigger spring in my Glock 19.

  • Mac

    Roughly 5500 peace / police officers in my province carry Glocks, myself included.
    I have heard few complaints and no agency has even mentioned going to another duty pistol. When I retired, I purchased a G-22 and a G-17 as my go to pistols.

  • Salvador Ruiz

    My supervisor bought a Glock 19 from one of the guys working here at JFK International Airport. His name was Doug B——.He brought me the weapon because it was not functioning properly. As a Glock Armorer I said I’d help. I disassembled the Glock, verified all the parts were there and I also noticed an odor coming from the weapon. I knew that odor and it wasn’t gun grease. I’m thinking hard and finally I knew what it was…Crisco. Doug thought that by applying Crisco cooking grease the gun would work better. DUH! Anyway I dunked the weapon in a degreaser and wiped it dry. I added CLP in all the strategic places and took it to the Police gun range here in NY where I explained to the Sergeant what happened and how I fixed it and could he run a couple of rounds to make sure it was running right. He brought out 2 33 rd mags and fired all the rounds without a hitch. The moral of the story? Crisco is a cooking grease and not a gun grease. Use the right stuff for the right job.

  • James Kelly

    90% User Error? Since we humans all make errors, even at a statistically predictable rate, wouldn’t one wish a self defense weapon somewhat tolerant of common errors?

    To the guy who doesn’t like the way Glock handles lawsuits, well, it appears to be the cost effective way. You might want to look in 1990’s gun mags, including Gun Tests, for the notices by an American company about giving you a new barrel for your popular model XXX. No, there are no problems, we just want to give you a new barrel. I might have once communicated with the lawyer involved, and worked with the Expert Witness, retired metallurgy prof. Cheaper to settle than to fix the problem, or so it seems to me, allegedly. Merely my own baseless humble opinion, of course.

    Kinda agree with the Porsche fellow. My Bug taught me about oversteer, in Ancient Times.

  • Vince Griffis

    I was an LE firearms instructor for 17 years give or take. I was also our department armorer. We carried Glock 17. 19, 21, 22, 26, and 27 handguns for much of that time. Our department was small, growing from 25 officers or so in 1996 when I became a firearms instructor, to 70 officers when I retired in 2013. In all that time, with all those firearms, and all the rounds fired, including the handguns carried by our SWAT team, I saw one mechanical failure. The tip of the extractor on my personal Glock 22 broke off during a range session. Every other issue I saw could be contributed to user error. Including the Lt. who left his model 21 in his car in the 110 degree Arizona heat and melted the rear sight.

  • Don

    I have a 24C, a 17, a 19 and a 30S. The 30S fired out of battery and cracked the frame and destroyed a couple internal parts on the 1st outing shooting factory CCI Blazer ammunition. When I sent the pistol in I got nothing but grief from the company lawyer and I ended up paying $100 for a new frame. A good Glock is a bullet hose but I had a bad experience with my 30S and Glock covered it up.

  • James T Kirk

    Yes because Glock would have absolutely no incentive to present themselves as their product being perfect and any problems being the customers fault. I have Glocks, but I won’t own any more. I think their company is myopic, arrogant, and refuses to get with the times. All because doing so would admit that their perfect pistol wasn’t so perfect.

  • DaveGinOly

    Even if Glocks’ rate of mechanical/breakage failures is half of other manufacturer’s handguns, the figures provided would indicate that they are over-sensitive to small variations in user input. No reliable handgun should be that sensitive to the user. Handguns are expected to be relatively insensitive to the ammunition being fired and to environmental conditions, they should be likewise insensitive to less-than-perfect handling by their users. (Or is a large percentage of Glock users that inept?) Contrary to the perception the armorer intended to give, he actually identified a peculiar fault in Glock handguns. Because Glocks do not have a history of such sensitivity (from what I’ve read and heard about them – I do not own a Glock), I am forced to consider that the figures he gave are not just inaccurate, but they’re wildly inaccurate. If the figures are accurate, that does not speak well of Glocks.

    • Norm Glitz

      Remember that the instructor’s numbers are of the returns, not the total number of Glocks sold.

      • DaveGinOly

        Every manufacturer has a rate of mechanical reliability for every article it sells. If Glocks are twice as reliable as other handguns, then twice as many Glocks are sold for every gun returned for a mechanical failure compared to the number of other manufacturers’ guns sold for every returned mechanical failure. This means also that for every Glock that experiences an armorer-level mechanical problem, 2 of any other manufacturer’s handguns are returned.

        For every 2000 Glocks returned, 1 will have been returned for mechanical failure (2000 x .0005) and 1800 (2000 x .9) for user failure. For other handguns, 2 of every 2000 returned guns are returned for mechanical failure (half as reliable as Glocks) and the rate is presumed the same for user failure.

        I’m comparing the figures based on returns, and normalizing the figures by taking into account Glock’s claimed superiority and giving that a value of 2X (twice as reliable) over that of other manufacturers. For every Glock returned, 2 other manufacturers’ guns are returned. This normalizes the number of guns returned compared to the number of guns sold. The rates of the other failure modes must remain nearly the same, because the rates of all modes must total 100%. The difference between the armorer’s claimed failure rate (by total returns, i.e. 100% of returns) and the mechanical failure rate of other guns is minuscule, even if Glocks are four times more reliable, so adjustments to the other rates to equal 100% can be safely ignored. (If Glocks are twice as reliable, even if the entire adjustment comes out of the user failure rate, the other manufacturers’ user failure rate is 90% – .1 (double failure rate or half as reliable) = 89.95%. This is statistically insignificant.)

        This means for every mechanical failure, Glocks have 1800 user failures, while other manufacturers experience 900 user failures for every mechanical failure, ONLY IF Glocks are mechanically superior. If Glocks are no more reliable than other guns, then Glock’s apparent sensitivity to user mishandling goes away – for every failure that requires an armorer’s attention, there’s a .05% chance it’s mechanical, a 90% chances it’s user-induced – everything becomes the same and the armorer’s boast in the article is no proof of Glock superiority.

  • Dayne Adams

    Sometimes I let a new shooter use my G42, and that’s where the limp wrist can cause jams. Otherwise, no issues with my 9mm Glocks. I usually go with PMC ammo in 9mm and .380, but sometimes hard to find. But everything I’ve feed them loads, shoots, ejects. PMC, Blazer, TulAmmo, Remington, Winchester, American Eagle, Sellier & Bellot. No problems. I do try to clean my Glocks about every-other outing, but just standard, old-fashioned methods. No Dremel. My philosophy is if I have issues with my firearms, I’m contacting customer service. Those that have gunsmithing skills, God love and bless you. I’m not one of them.

  • Mikial

    It’s difficult for me to comment on Glock problems since I have honestly never had one. I’ve been carrying and shooting Glocks since 1999, and have never yet had a single problem. Even when shooting some of “the world’s cheapest, cruddiest ammo.” My EDC is a Gen 3 G21, I carried a G17 on one contract while doing security work in Iraq, shoot Glock in the USPSA, and own several Glocks and the only time one of them didn’t go bang was due to primer failures in inexpensive Russian range ammo, and that has only happened three times in 17 years.

    Bottom line, I have to agree with your friend . . . Glocks work no matter what brand of ammo you’re shooting. If they don’t, the first place to look is the person operating it, and the next is the ammo. Don’t get me wrong, my wife and I love Beretta, 1911,s Rugers and Jericho 941’s, but I trust my Glock above all other guns. Having said all this, I do have to agree with GlozArmorer’s comment. As my wife and I will both attest, you do catch brass to the forehead with some models. I’ve found that wearing a ball cap on the range in addition to eye and ear protection is an excellent safety feature.

  • Johnboy70

    My son in law got a 40 cal glock for christmas 3 yrs ago and we went shooting at a range about 2 mos. later about the second time he shot it. Used the ammo he shot while with the State Law Enforcement. We both shot our turn once then when he shot again a piece of his slide blew off and the round broke in half. We found all the pieces sent them off to the ammo manufac.. they never said what happened but had the gun repaired. My glock 42 and daughters 42 will not shoot a whole mag any time with any ammo to me a glock sucks.

  • The armorer’s course is mainly detail stripping and reassembly. I mostly felt that it was a waste of time and money. If you really want to get into some interesting stuff, you need to take the armorer’s course (prerequisite), and then take the 2-day advanced armorer’s course. Although, if you aren’t detail oriented, or are bad at tests, you might find getting certified as advanced a little difficult.

  • Mikial

    It never fails to amaze me how short the attention span is of some of the people commenting on TFB. The article is about Glocks, and a supposition that most Glock failures are user issues, and it turns into a long, circular discussion of parking brakes and manual transmissions.

  • r h

    *COUGH* Bullshit…

  • Stu Gotz

    90% user error??!! Yeah, right. Glock lovers won’t admit that their guns might have defects. Blame the shooter, not the gun.

  • David McGale

    Glocks are made of plastic that’s why they break

  • Dr.Good

    I have been using Glocks in IDPA for some time and have been shooting about 8k a year in these guns,G34, and have never had a problem. I have g22 with over 25k and haven’t even changed the recoil spring. I don’t know about the stats but if maintained they do work extremely well

  • Matt

    The only time I’ve ever had a problem with any one of my glocks was with handloaded ammo not hot enough to cycle the slide. Other than that- thousands with zero issues.