Comments on: KRISS CRB/SO and SBR/SO Recall http://www.thefirearmblog.com/blog/2009/10/01/kriss-crbso-and-sbrso-recall/ Firearms not Politics Fri, 10 Feb 2012 23:24:58 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Carl http://www.thefirearmblog.com/blog/2009/10/01/kriss-crbso-and-sbrso-recall/comment-page-1/#comment-30527 Carl Sat, 10 Apr 2010 13:18:45 +0000 http://www.thefirearmblog.com/blog/?p=8188#comment-30527 accur8shot, are you saying that you would not have understood the recall message if they hadn't highlighted certain parts of it with all caps? To illustrate my point: accur8shot, are you SAYING that you would not have UNDERSTOOD the RECALL MESSAGE if they hadn't HIGHLIGHTED certain parts of it with ALL CAPS? accur8shot, are you saying that you would not have understood the recall message if they hadn’t highlighted certain parts of it with all caps?

To illustrate my point:

accur8shot, are you SAYING that you would not have UNDERSTOOD the RECALL MESSAGE if they hadn’t HIGHLIGHTED certain parts of it with ALL CAPS?

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]]> By: accur8shot http://www.thefirearmblog.com/blog/2009/10/01/kriss-crbso-and-sbrso-recall/comment-page-1/#comment-30517 accur8shot Sat, 10 Apr 2010 10:53:29 +0000 http://www.thefirearmblog.com/blog/?p=8188#comment-30517 @ Carl -- If you feel that highlighting is for stupid or illiterate people, I'm not sure I could carry on an intelligent conversation with you. As for the manufacturer clearly explaining the problem, this is from the KRISS website AND from the EMAIL THEY SENT ME ON 17 SEP 09: "The symptom seems to be a higher than normal incidence of failure to eject (FTE's) wherein the spent casing does not clear the chamber or ejection port and or stovepipes. The underlying cause seems to be a small percentage of ejector parts that were delivered to us off-spec...and we failed to catch in our QC process. These potentially out of spec ejectors have been noted to bend, in some but not all cases, after the first 75-100 rounds have been fired. Your KRISS was test fired 15 times before it left our facility, which was apparently about 50 rounds short of what we needed to catch the problem. If the ejector tip has bent, it will not contact the spent casing correctly and can cause an FTE." Seems pretty clear - they provide the symptoms, then the cause: some of their ejectors may bend causing FTEs. They are replacing them for free. What's the problem? @ Carl — If you feel that highlighting is for stupid or illiterate people, I’m not sure I could carry on an intelligent conversation with you.

As for the manufacturer clearly explaining the problem, this is from the KRISS website AND from the EMAIL THEY SENT ME ON 17 SEP 09:
“The symptom seems to be a higher than normal incidence of failure to eject (FTE’s) wherein the spent casing does not clear the chamber or ejection port and or stovepipes.

The underlying cause seems to be a small percentage of ejector parts that were delivered to us off-spec…and we failed to catch in our QC process. These potentially out of spec ejectors have been noted to bend, in some but not all cases, after the first 75-100 rounds have been fired. Your KRISS was test fired 15 times before it left our facility, which was apparently about 50 rounds short of what we needed to catch the problem. If the ejector tip has bent, it will not contact the spent casing correctly and can cause an FTE.”

Seems pretty clear – they provide the symptoms, then the cause: some of their ejectors may bend causing FTEs. They are replacing them for free. What’s the problem?

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]]> By: Carl http://www.thefirearmblog.com/blog/2009/10/01/kriss-crbso-and-sbrso-recall/comment-page-1/#comment-15796 Carl Wed, 07 Oct 2009 20:44:50 +0000 http://www.thefirearmblog.com/blog/?p=8188#comment-15796 Judging the communications of a company does not require a degree or any experience in marketing. All that is needed is being a customer or a potential customer. Specifically, a company that highlight its messages with all caps is telling us that they do not trust their customers to be able to comprehend the message otherwise. In other words what they are saying is: "Our customers are illiterate or stupid.". And what is the purpose of phrases like "THIS IS NOT A FACTORY RECALL"? What does that even mean? Why write this? And if this isn't a factory recall, please define the term. Same thing with the phrase "THIS IS NOT A SAFETY ISSUE". Why write this? If you have an issue you should explain what the issue is. Not all the things the issue is not. If a manufacturer makes a mistake it needs to clearly explain what the problem is to restore consumer confidence. This is best made with total disclosure and honesty, and sticking to the facts. Trying to make the problem seem as small as possible in every other sentence is not the way to go, in my humble opinion. Judging the communications of a company does not require a degree or any experience in marketing. All that is needed is being a customer or a potential customer.

Specifically, a company that highlight its messages with all caps is telling us that they do not trust their customers to be able to comprehend the message otherwise. In other words what they are saying is: “Our customers are illiterate or stupid.”.

And what is the purpose of phrases like “THIS IS NOT A FACTORY RECALL”?
What does that even mean? Why write this?

And if this isn’t a factory recall, please define the term.

Same thing with the phrase “THIS IS NOT A SAFETY ISSUE”. Why write this? If you have an issue you should explain what the issue is. Not all the things the issue is not.

If a manufacturer makes a mistake it needs to clearly explain what the problem is to restore consumer confidence. This is best made with total disclosure and honesty, and sticking to the facts.

Trying to make the problem seem as small as possible in every other sentence is not the way to go, in my humble opinion.

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]]> By: accur8shot http://www.thefirearmblog.com/blog/2009/10/01/kriss-crbso-and-sbrso-recall/comment-page-1/#comment-15693 accur8shot Tue, 06 Oct 2009 14:26:41 +0000 http://www.thefirearmblog.com/blog/?p=8188#comment-15693 Carl, have you ever worked in marketing? Maybe I should start with do you know what marketing is? I am a KRISS customer - I own a KRISS SBR, and am pleased with the communication on this issue and the way they are handling it. As for the weapon itself, it's endorsed by industry leaders and Weaponology just named it their #1 CQB weapon. Seems like some people love to hate. Carl, have you ever worked in marketing? Maybe I should start with do you know what marketing is? I am a KRISS customer – I own a KRISS SBR, and am pleased with the communication on this issue and the way they are handling it. As for the weapon itself, it’s endorsed by industry leaders and Weaponology just named it their #1 CQB weapon. Seems like some people love to hate.

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]]> By: Carl http://www.thefirearmblog.com/blog/2009/10/01/kriss-crbso-and-sbrso-recall/comment-page-1/#comment-15395 Carl Thu, 01 Oct 2009 17:04:41 +0000 http://www.thefirearmblog.com/blog/?p=8188#comment-15395 What's up with all the weasel words? And the all caps?? Total failure in customer communication I'd say. What’s up with all the weasel words? And the all caps?? Total failure in customer communication I’d say.

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]]> By: dogon1013 http://www.thefirearmblog.com/blog/2009/10/01/kriss-crbso-and-sbrso-recall/comment-page-1/#comment-15393 dogon1013 Thu, 01 Oct 2009 16:10:51 +0000 http://www.thefirearmblog.com/blog/?p=8188#comment-15393 I'm confused.... The Title of the post says this is a recall. But the body of the post says "THIS IS NOT A FACTORY RECALL" I’m confused….

The Title of the post says this is a recall.
But the body of the post says “THIS IS NOT A FACTORY RECALL”

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]]> By: Matt Groom http://www.thefirearmblog.com/blog/2009/10/01/kriss-crbso-and-sbrso-recall/comment-page-1/#comment-15384 Matt Groom Thu, 01 Oct 2009 13:24:07 +0000 http://www.thefirearmblog.com/blog/?p=8188#comment-15384 No warranty if you buy the gun used? Lame! No warranty if you buy the gun used? Lame!

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]]> By: SpudGun http://www.thefirearmblog.com/blog/2009/10/01/kriss-crbso-and-sbrso-recall/comment-page-1/#comment-15376 SpudGun Thu, 01 Oct 2009 11:18:49 +0000 http://www.thefirearmblog.com/blog/?p=8188#comment-15376 Though I may not care for the Kriss system, I do like the way they do business by offering a free repair kit to owners of a second hand model without the guarantee. Though I may not care for the Kriss system, I do like the way they do business by offering a free repair kit to owners of a second hand model without the guarantee.

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