KRISS CRB/SO and SBR/SO Recall
Technically a non-safety recall but a gun that fails to work in the face of danger is a safety issue!
It has come to our attention that KRISS CRB/SO and SBR/SO models with SN's between 1100 - 1633 MAY experience ejection issues due to an out-of-spec ejector. Typically, the symptom is consistent failure to eject (FTE). THIS IS NOT A SAFETY ISSUE. If you are the owner of a KRISS CRB/SO or SBR/SO within this SN range, there is a small chance your ejector may be defective. THIS IS NOT A FACTORY RECALL. IF YOU ARE EXPERIENCING FREQUENT FTE'S, KRISS-TDI will work with those original owners of KRISS firearms who are covered under our Lifetime Warranty on defects of materials and workmanship and your KRISS Certified Dealer to refit your firearm with a new ejector at no cost to you. WE WILL REFIT ONLY THOSE FIREARMS THAT HAVE DEMONSTRATED THE FTE BEHAVIOUR. Owners of used firearms who purchased their firearms from private parties and not KRISS Certified Dealers, the Lifetime Warranty does not apply to your firearm as it was purchased used. HOWEVER, we will make a repair kit available to you at no cost as a one-time exception to our original owner Lifetime Warranty program. Owners: for a full description of the problem and how to determine if your firearm is affected, please click here. KRISS Dealers, for full information on the KRISS Ejector Refit Program, please click here.
More info at TDI's website.
Hat Tip: New Jovian Thunderbolt
accur8shot, are you saying that you would not have understood the recall message if they hadn’t highlighted certain parts of it with all caps?
To illustrate my point:
accur8shot, are you SAYING that you would not have UNDERSTOOD the RECALL MESSAGE if they hadn’t HIGHLIGHTED certain parts of it with ALL CAPS?
@ Carl — If you feel that highlighting is for stupid or illiterate people, I’m not sure I could carry on an intelligent conversation with you.
As for the manufacturer clearly explaining the problem, this is from the KRISS website AND from the EMAIL THEY SENT ME ON 17 SEP 09:
“The symptom seems to be a higher than normal incidence of failure to eject (FTE’s) wherein the spent casing does not clear the chamber or ejection port and or stovepipes.
The underlying cause seems to be a small percentage of ejector parts that were delivered to us off-spec…and we failed to catch in our QC process. These potentially out of spec ejectors have been noted to bend, in some but not all cases, after the first 75-100 rounds have been fired. Your KRISS was test fired 15 times before it left our facility, which was apparently about 50 rounds short of what we needed to catch the problem. If the ejector tip has bent, it will not contact the spent casing correctly and can cause an FTE.”
Seems pretty clear – they provide the symptoms, then the cause: some of their ejectors may bend causing FTEs. They are replacing them for free. What’s the problem?
Judging the communications of a company does not require a degree or any experience in marketing. All that is needed is being a customer or a potential customer.
Specifically, a company that highlight its messages with all caps is telling us that they do not trust their customers to be able to comprehend the message otherwise. In other words what they are saying is: “Our customers are illiterate or stupid.”.
And what is the purpose of phrases like “THIS IS NOT A FACTORY RECALL”?
What does that even mean? Why write this?
And if this isn’t a factory recall, please define the term.
Same thing with the phrase “THIS IS NOT A SAFETY ISSUE”. Why write this? If you have an issue you should explain what the issue is. Not all the things the issue is not.
If a manufacturer makes a mistake it needs to clearly explain what the problem is to restore consumer confidence. This is best made with total disclosure and honesty, and sticking to the facts.
Trying to make the problem seem as small as possible in every other sentence is not the way to go, in my humble opinion.
Carl, have you ever worked in marketing? Maybe I should start with do you know what marketing is? I am a KRISS customer – I own a KRISS SBR, and am pleased with the communication on this issue and the way they are handling it. As for the weapon itself, it’s endorsed by industry leaders and Weaponology just named it their #1 CQB weapon. Seems like some people love to hate.
What’s up with all the weasel words? And the all caps?? Total failure in customer communication I’d say.
I’m confused….
The Title of the post says this is a recall.
But the body of the post says “THIS IS NOT A FACTORY RECALL”
No warranty if you buy the gun used? Lame!
Though I may not care for the Kriss system, I do like the way they do business by offering a free repair kit to owners of a second hand model without the guarantee.